Process Design Analyst - Kingston, Canada - InsideHigherEd

Description

Process Design Analyst

Date Posted: 03/20/2024

Req ID: 35326

Faculty/Division: Vice-Provost, Students

Department: University Registrar's Office

Campus: St. George (Downtown Toronto)

Position Number:

Description:

About us: Strategic Enrolment Management (SEM) is responsible for providing strategic direction, advice and support to senior management, academic divisions and SEM management on key processes and policies to support the student experience. These include processes and policies related to admissions, student financial assistance, transcripts and related processes.

Your opportunity: The Process Design Analyst is responsible for consulting, analyzing and documenting business processes to support the development and redesign of information systems at the University with the goal of improving the student and administrative experience. The incumbent will work closely with the University Registrar's Office management team to analyze the effectiveness and efficiency of existing systems within the student lifecycle (e.g., admissions, transfer credits, and student information systems). The position works collaboratively with registrarial colleagues, IT staff and subject matter experts from across the University to ensure high-quality consultation, analysis, development, and execution of enhanced business processes and appropriate IT solutions. The incumbent conducts research and analysis, synthesizes findings to support improvements, prepares documentation, and provides recommendations and advice. The position effectively uses and builds expertise in the University's student information systems (ROSI) and complementary technologies such as Technolutions Slate, Microsoft Project, Visio, and SharePoint, to accomplish tasks.

Your responsibilities will include:

• Analyzing and documenting business requirements;
• Analyzing the effectiveness and efficiency of existing systems and developing technical solutions for systems improvements;
• Assessing needs and contributing to the development of business systems;
• Advising clients and technical subject matter experts on best practice for documenting system requirements;
• Advising clients and technical subject matter experts on best practice for documenting business requirements;
• Planning the implementation of new business system processes;
• Collaborating on cost estimates;
• Writing complex specifications based on system requirements;
• Monitoring established key performance indicators of projects or products;
• Developing and implementing database testing plans, scenarios and environments;
• Updating and maintaining documentation;
• Scheduling and assigning work to a small group in a limited area;
• Serving as a resource on specific issues to a group of specialists;
• Training end-users on procedures and the use of supported IT systems.

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience;
• Minimum five (5) years of relevant experience working in a University environment, preferably within a Registrar's office or in Information Technology;
• Understanding of the business processes and functions relating to registrarial services and enrolment management;
• Strong computer skills, including making use of external information systems and web-based applications;
• Demonstrated advanced competence in spreadsheet and relational databases are required;
• Ability to write SQL and use ROSI data;
• Advanced software skills to include: Excel, Access, Word, PowerPoint, Visio and SharePoint;
• Demonstrated ability to work with a wide range of stakeholders comfortably and professionally with a customer-service orientation and maintaining confidentiality;
• Strong communication skills, with the ability to interpret, summarize and present information; strong interpersonal skills with an ability to work independently and in a team environment;
• Demonstrated effective project management skills; excellent analytical, organizational, and problem-solving skills; attention to detail;
• Excellent team leadership, interpersonal, and conflict resolution skills;
• Excellent time management, prioritization, and multi-tasking skills; ability to work well under pressure and to meet strict deadlines; ability to deal with a high volume of client demands;
• Ability to work with minimal supervision and to act on one's own initiative;
• Ability and inclination to keep one's technical skills up to date and relevant, and the ability to learn quickly from reference manuals and on-line help facilities;
• Able to exercise tact, discretion and exercise good judgment.

To be successful in this role you will be:

• Communicator;
• Cooperative;
• Organized;
• Problem solver;
• Resourceful;
• Team player.

Closing Date: 04/03/2024, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Term; This is a 1 year term position.

Schedule: Full-Time;

Pay Scale Group & Hiring Zone: USW Pay Band 14 -- $88,290 with an annual step progression to a maximum of $112,911. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Administrative / Managerial

Recruiter: Fiona Chan

Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact

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