Operations Management Trainee - Moncton, Canada - Ryder System

Ryder System

Verified Company

Moncton, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are the driving force behind our company.

Start your career with Ryder today

Summary

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives.

This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Essential Functions

Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
Coordinate with the rental department to ensure maximum utilization without compromising lease customers
Partner with Sales staff on customer calls for new business and increased customer satisfaction
Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead
Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility

Additional Responsibilities

Relocation within the business unit at the conclusion of the training program is required
Performs other duties as assigned.

Skills and Abilities

Detail oriented with excellent followup practices
Strong verbal and written communication skills
Instills commitment to organizational goals
Capable of multitasking, highly organized, with excellent time management skillsAble to prioritize work
Flexibility to operate and selfdriven to excel in a fastpaced environment
Strong mechanical skills
Effective interpersonal skillsExcellent influencing skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team

Qualifications

Bachelor's degree required Related field
Five (5) years or more 25 years experienced in customer service with issues resolution preferred
Five (5) years or more Prior leadership experience preferred

Travel:

DOT Regulated:
None

Job Category:
Operations and Support

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