Customer Service Specialist - Calgary, Canada - Bailey Metal Products Ltd

Bailey Metal Products Ltd

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Bailey Metal Products Limited - Calgary, AB

Department:
Customer Service

Reports to:
National Customer Service Manager

About Bailey

Why Join Our Team?

Market competitive remuneration package
Employer paid comprehensive benefit package
RRSP matching program
Education support program
On the job training
Employee referral program
Personal protective equipment allowance

Position Summary

What you'll do:

Answer phones quickly, professionally, courteously, and direct incoming calls to appropriate individuals.
Field and respond to inquiries regarding products, service, pricing, lead time, delivery, returns, and complaints.
Research and resolve customer problems, acting as the customer liaison between other company departments when necessary.
Understand and emphasize product features and benefits.
Handle inbound, unsolicited prospect calls and convert them into sales.
Review customer purchase orders and identify opportunities for upselling.
Manage a specific customer base or product segment as assigned providing complete customer service.
Establish and maintain relationships within the assigned account base and with outside sales force.

What you'll need:

Must be proficient in Microsoft Office, especially Microsoft Excel.
Must have exceptional organizational skills and written and verbal communication skills.
High attention to detail
Self-Starter with the ability to work in a fastpaced environment.
Bilingual (French) is an asset.
Customer service experience (ideally in manufacturing) is an asset.
Experience using SAP within the manufacturing industry is strongly preferred.
A bachelor's degree is an asset.
Experience in building materials or construction is a strong asset.

Working Conditions: