Rehabilitation Service Specialist - Remote, Canada - WCG Services

WCG Services

Verified Company

Remote, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who we're looking for:

Rehabilitation Service Specialist - Case Coordinator

Program:

RSVP

Status:
Permanent Full-Time

Location:
West Region - BC, AB, MB, SK

Like WCG, you believe in the power of work to transform lives.

As a Rehabilitation Service Specialist - Case Coordinator, you'll be responsible for the receipt of new Rehabilitation Services and Vocational Assistance Program (RSVP) referrals, triage process and initial engagement of the Participant.

As the first point of contact with the Participant upon referral to
RSVP, the RSS CC is customer-service oriented to ensure the participant experiences a positive first interaction.

The RSS CC utilizes strong administrative and organizational skills to manage multiple responsibilities and tasks while maintaining accuracy in their work.

The RSS CC works effectively and in a collaborative manner with multiple stakeholders including Participants, Veterans Affairs Canada (VAC) Case Managers, Rehabilitation Service Specialists, and the Rehabilitation Service Professional team.

What you'll do:

Identify referral service expectations ensuring information is thorough and clearly identifies referral objectives
Ensure appropriate eligibility for service is established
Liaise with VAC referral source regarding incomplete documentation or additional information required
Initiate first contact to Participants within service standard timelines
Provide Participants with highlevel details about the program and answers initial questions regarding program or process
Identify any support or adaptations to initial intake interviews that Participants require to be successful and to achieve participant satisfaction (e.g., chunking, physical environment, breaks, spouse/family member attendance, etc.)
Negotiate and problem solves to overcome any obstacles in booking initial intake interviews within service standard timelines
Provide access to the Participant Portal and provides contact information for User Support Call Centre and RSSs
Address and resolves any issues/concerns that arise promptly; escalates appropriately when needed
Ensure Participants receive initial orientation materials and complete any premeeting information prior to initial intake interviews
Accurately completes and/or updates initial data entry into Case Management software
Ensure premeeting information received is complete
Communicate any identified individualized needs to RSSs prior to initial intake interviews
Follow approved escalation processes if not able to meet timelines/skill set, and to obtain guidance on appropriate RSS assignment

What you bring:

Minimum postsecondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
One (1)+ year(s) experience in an administrative role
Ability to multitask and prioritize to achieve program service standards
High level of confidentiality and awareness of privacy requirements
Strong digital literacy including MS Office, MS Teams, SharePoint
Employment conditional on obtaining Federal Level Security Clearance Reliability Status
Bilingual (French/English)
Understanding of medical terminology

What we offer:

Competitive salary of $52,020 per year
Comprehensive and flexible health and dental benefits
Ongoing learning and development opportunities
Generous time off policy to encourage work/life balance
A diverse and inclusive workplace with a track record of high employee engagement and teamwork

_ For complete job requirements, see the full Job Description __here_
_._

Passion and Lived Experience Matter:

WCG is strengthened by diversity. We are_ committed to achieving a workplace that is equitable and representative of Canada's diverse population. We actively work to attract, develop, and retain employees from diverse and equitydeserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone._
WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process._

WCGCVVRS