Operations Specialist - Toronto, Canada - Canada Life Assurance Company

Canada Life Assurance Company

Verified Company

Toronto, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Do you have a passion for helping people become more productive, and efficient with technology? Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial, upbeat, high-energy people you'll ever meet in your life?

In this role you will identify our users' needs and promote best practices to ensure that users are getting the most out of our technology systems.

You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system.

What you will do

Keep up with changes and enhancements in Salesforce
Perform troubleshooting, problem solving, and training
Recognize trends, monitor, and execute requests and track data
Use and maintain appropriate procedures and documentation
Demonstrate clear and concise communication skills and exceptional customer service

What you will bring

Great listening skills, and be comfortable providing support to a wide range of users
Demonstrated analytical and issue resolution skills
Planning and organization skills
Excellent communication, both verbally and written
Ability to thrive in a fast paced, changing environment
Positive, cando attitude
Selfmotivation; takes initiative
A strong teamoriented work environment focus
Demonstrated ability to work within tight deadlines while staying calm, cool, and collected
Service Desk or Help Desk experience will be considered an asset
Experienced in training on technological procedures and practices is an asset
Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset
Proficiency with Microsoft Office products (Outlook, Excel, Word, PowerPoint)

_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London._
**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed.

You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _

- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**LI-Hybrid