Branch Support Representative - Whitehorse
4 days ago
Job summary
This is a Casual Part-Time role at BMO Financial Group.Fulfills transactions internal business partner external customer inquiries and requests audit reconciliation activities Follows procedures to resolve internal business partner external customer inquiries requests issues Resolves complex issues in accordance with Bank industry standards up to three-month time horizon Act subject matter expert team Recommends implements process improvements Acts point approval resolution escalated issues junior staff Coordinates executes specific activities implementation strategic initiatives tracking metrics milestones Supports development tailored messaging writing editing distributing communications Executes routine tasks service level agreements Delivers timely accurate efficient service Organizes work information accuracy completeness Processes fulfills transactions conducts audits reconciliations established priorities deadlines Prepares forwards customer referral documentation appropriate partner Answers inquiries resolves routine issues escalates senior team members Collaborates internal external stakeholders delivers business objectives Maintains current knowledge personal banking credit card industries practices trends Provides advice internal business partners peers supports completion processes activities established procedures Gathers formats data regular ad-hoc reports dashboards Supports change management varying scope type execution sustainment activities Follows risk compliance processes safeguards customers assets maintains privacy acts best interest Maintains confidentiality customer Bank information Identifies reports suspicious patterns activity suspected related money laundering Protects Banks assets regulatory legal ethical requirements Complies legal regulatory requirements Anti-Money Laundering Terrorist Financing reporting Financial Consumer Agency Canada FCAC Privacy Act Completes standardized tasks supervision Performs initial problem solving rules limits escalates when required Broader work accountabilities assigned needed
Qualifications
No prior experience necessary post-secondary degree certification related field study desirable Basic knowledge operating processes supporting applications policies Basic knowledge personal small business banking products Basic knowledge all personal lending products processes supporting policies loan process documentation registrations Basic customer service relationship management skills Basic verbal written communication skills organization collaboration team skills valid_job:1} | {Job description
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