Operations Manager - Toronto, Canada - Alight

Alight

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our story
At Alight, we believe a company's success starts with its people.

At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight.

"

Our Values:

Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - Be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose.

Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

The CSS Operations Manager role in Toronto will report to a Senior CSS Operations Manager in Alight's Libertyville, IL location - USA.

This role requires on-site presence, and will include, but is not limited to:

Managing a team of skilled machine operators and processors.
Inventory control
Process control and documentation
Direct training of operators and potential trainers
Supplier relations
Internal and external SLA delivery
Process issue tracking and resolution
Attendance and HR policy management
Working and performing duties for client deliverables up to 50% of the time.

Key Responsibilities

Detailed responsibilities will include, but aren't limited to:

Working with upstream CSS leadership to establish and manage CSS operations.
Recruiting partnering with Alight HR and CSS leadership. and CBI
Equipment Installs, stabilization and maximum utilization.
Warehousing optimization
Management of data imaging services
Management of mailing and postal services
Ensuring team compliance with Standard Operating Procedures (SOPs)
Adherence to and coaching on best practices.
Performance management
People performance and development

Operations

Quality and Ontime Delivery, SLA compliance
Adjusts department plans/priorities to ensure all client deliverables are met.
Issue resolution: Root Cause Analysis and Corrective Actions
Issuetracking and control
Daily performance reporting
Partnering with US based operations as needed to develop and manage production schedules.

Process Improvement

Create and implement process improvement initiatives, both as projects and as ongoing daily best practices

Knowledge, Skills, Abilities, and Experience

Bachelor's degree in operations, supply chain, logistics, or related business field a plus

Skills

Strong written and verbal communication skills
Active listening and effective interpersonal skills
Working knowledge and experience with Canadian postal requirements a plus.
Strong organization skills with the ability to multitask, prioritize work, and drive results.
Researching, identifying, and documenting process improvement opportunities and issue resolution.
Demonstrated project management skills.
Responds willingly, promptly, and effectively to changing work environments, changing priorities, and new situations.
Demonstrated problem solving ability.
Strong process management skills
Developed analytical skills ability to interpret and use data for production control and process improvements

Work Experience

Experience directly managing diverse teams in an operations environment.
Experience working in and managing in teamoriented, collaborative environment.
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.

Work Environment

Operations
environment with cross-training requirement/expectation

Work onsite fulltime
Flexibility in work hours to me client requirements
12 week to US for initial training

Operations
floor presence

Occasional production activity to support collaboration, teamwork, and understanding of the equipment and processes.

Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible.

Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person.

Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Diversity and Inclusion
Alight