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Billing Specialist hybrid, Vancouver - ScalePad

ScalePad

Verified Company

Vancouver, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're Hiring

We're looking for brilliant thinkers to join our #Rocketeers.

If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal.

However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity.

More on that here.

Your mission should you choose to accept it.

We are seeking an experienced and dedicated Billing Specialist to join our team and will play a crucial role in streamlining, enhancing, and centralizing our billing operations across all entities.

Reporting within the Finance department, you will function as a cross-functional resource, collaborating closely with other departments to ensure efficient and effective billing practices.

Responsibilities.

Streamline, Enhance, and Centralized Billing Operations:

Implement standardized processes to handle billing requests
Identify and resolve adjustments promptly to ensure accurate billing
Review and process customer refund requests
Provide effective customer support for billing inquiries
Investigate and resolve reporting discrepancies

Payment Processing and Disputes:

Investigate and respond to payment disputes from customers
Ensure adherence to customer term contracts and review termination requests
Utilize churn prevention methods to retain customers
Assist with customer account setup/migration

Payment Processing and Collections:

Follow up with late paying customers and explore alternative payment methods

Onboarding and Reconciliation:

Reconcile Stripe with report outputs and commissions
Develop and maintain customer lists across all product lines
Assist with the onboarding of new customers onto the billing system

Qualifications.

Intermediate to senior level experience in billing administration
Proficiency in working with Stripe
Strong attention to detail and problemsolving skills
Excellent communication and customer service skills
Ability to work collaboratively across departments and functions
Familiarity with contract compliance and term commitments
Knowledge of churn prevention strategies
Experience with different payment methods and payment processing

Perks, Perks, Perks.

Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
Training and professional development budget provided to help advance your career and skills (available every year to every employee)
Worldclass offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience
Brand new, topoftheline hardware, and equipment providing an ideal working environment either at home or in the office
A top of the line benefits package
Monthly stipend to assist with creating the best hybrid work experience.
Employee Stock Options provided to all eligible employees

Work-life balance.

We love our #Rocketeers We value their work and recognize that to be a great #Rocketeer you have to have a work-life balance.

Our teams work on a hybrid model.

This may mean working in one of our hub offices a few set days a week with your team or working remotely, whichever is deemed most beneficial for the success of the employee and specified role.

Our goal is to provide the best work-life balance, whether that is in the office or at home.

Even while working remotely our teams are dedicated to staying connected throughout the day, so there is never a dull moment and you still feel part of the community, no matter where you are working from.

Dream jobs do not knock on your door every day.

ScalePad is not your typical software company.

When we hire you, we aren't just offering you a job, but rather we are committing to investing in both you and your long-term career.

You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

**Please no recruiters or phone calls.