Analyst, Business Analysis and Insights - Mississauga
3 weeks ago

Job summary
This position is for a Data Analyst who will work closely with internal teams and cross-functional partners to provide analytical services and develop dashboards and reports to drive Contact Center performance.
- Work with cx partners, marketing, operations and product team to understand reporting requirements and build data marts and cubes.
- Analyze customer metrics and perform exploratory data analysis to uncover trends and root causes of forecast inaccuracies.
Job description
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