Bilingual French/english Customer Service Agent - Ottawa, Canada - SIRVA
Description
Job Overview:
Duties:
- Communicate effectively with customers in English and Spanish
Role Overview
What You'll Be Doing
- Effectively solve customer inquiries
- Ability to communicate clearly when handling different topics
- Identify customers' needs, understand and clarify the information
- Research every issue to provide solutions
- Collaborate with your team and other team members to solve problems and share knowledge
- Build sustainable relationships and engage customers by going the extra mile.
- Ability to assume additional responsibilities and work flexible hours as required
- Work with mínimal supervision in a fastpaced environment
- Perform various administrative tasks to support the Contact Centre
What You Bring to Sirva
- High school diploma or equivalent
- Previous experience in a customer support role through a contact center preferred
- Strong phone and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities, and manage time effectively
- Bilingualism is an asset
- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
Key Competencies:
- Excellent verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Tech savvy
- Judgment
- Adaptability
- Team work
- Stress tolerance
- Resilience
Other Information:
What Sirva Offers
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous companypaid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development
Job Types:
Full-time, Fixed term contract
Contract length: 6 months
Pay:
$37,500.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location:
In person
More jobs from SIRVA
-
Dispatcher (Summer Temp)
Edmonton, Canada - 2 weeks ago
-
Invoicing Clerk
Edmonton, Canada - 6 days ago
-
Relocation Assistance Agent
Ottawa, Canada - 3 weeks ago
-
Indirect Tax Analyst
Toronto, Canada - 1 week ago
-
Temporary Receptionist
Edmonton, Canada - 1 week ago
-
Operations Assistant Summer Temp
Edmonton, Canada - 1 week ago