Automotive Service and Parts Advisor - Cambridge, Canada - CAMBRIDGE MITSUBISHI

Description

Responsibilities and Duties

• Primary responsibilities as a service advisor and assist with the parts department when needed.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns and sells additional services when appropriate.
• Maintain an effective appointment system to verify customer problems, recommend/sell additional
• Answer all telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry; assists in diagnosing vehicle problems.
• Estimate cost and completion time/settles customer accounts.
• Communicate with customer about status of work; discuss vehicle work with the customer; explain completed work and all charges to the customer.
• Check on progress of repair throughout the day; contacts customers regarding any changes in estimates on promised times, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Perform other departmental duties as required

Skills and Qualifications:

Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Safety Management


Job Types:
Full-time, Permanent


Salary:
From $45,000.00 per year


Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (required)

Experience:

- service advisor: 1 year (preferred)
Customer Service: 3 years (preferred)


Work Location:
In person