Housekeeping Manager - Mississauga, Canada - Bloom Mississauga, A Tapestry Collection by Hilton

Bloom Mississauga, A Tapestry Collection by Hilton

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Inspect and check the work assigned to employees to ensure cleanliness, sanitation and orderliness of assigned areas

Ensure that daily suite inspections and progress reports are completed accurately
Responsible for the recruitment, selection, training completion of new Housekeeping employees and coaching of current employees to perform their duties
Responsible for supervision and discipline of all Housekeeping employees in order to maintain the desired level of cleanliness, guest service and teamwork
Hold regular meetings with Housekeeping employees in order to keep them informed of new projects, programs, developments and standard updates
Ensure that there is an adequate level of supplies and material at all times, including monitoring of par inventory levels, conducting monthly inventory checks and following proper procedures in ordering supplies as per hotel policy
Work with Front Desk and Maintenance Departments regarding the status of rooms, ensuring that guest requirements are met according to Hotel policy
Manage the laundry department to ensure smooth operations of linen deliveries
Ensure adherence to Hotel policy regarding the safety and security of the rooms and keys
Ensure adherence to the hotel's Privacy policy
Ensure that the daily inspection of rooms, suites, Employee Break Room areas and other public areas are conducted daily as per standards set by Hotel management
Evaluate safe work practices of all team members, including safe storage and effective use of cleaning materials and equipment as directed by manufacturers on their Materials Safety Data Sheets (MSDS)
Ensure the correct handling of lost guest property as per the hotel's set procedure on Lost & Found.
Carry out opening and closing procedures as detailed in the standards & procedures while ensuring accurate completion of any reports
Attend all required meetings and contribute new ideas to the overall success of the hotel operation
Ensure standards of punctuality, uniform presentation and personal hygiene are maintained as required by Hotel policy
Work and communicate in a professional and ethical manner with colleagues, assisting where necessary to develop team spirit and to achieve standards of work and guest care expectations
Ensure all team members are trained on appropriate actions to be taken in the event of an emergency
Ensure all guest comments and complaints are acted upon in accordance with Hotel policy
Ensure all tasks are carryout effectively by every Housekeeping employee to ensure hotels standards and deadlines are met
Ensure Hotel's brand standards are maintained
Prepare work schedules to ensure all jobs are covered in assigned areas
Prepare accurate department payroll and submission to Accounting Department in a timely manner
Schedule special projects, including seasonal cleaning of all suites
Respond appropriately and in a timely manner to every guest and employee request or concern
Respond appropriately and in a timely manner to any supplier and hotel partner inquiries
Ensure purchasing, and labour remains within budget constraints
Create, develop or update procedures to ensure the efficient working environment
Ensure that team members report all repairs to the Maintenance Department
Lead the team during Daily Huddle
Actively participate and contribute to all activities related to the brand service culture and hotel Management culture
Work in coordination with the other Department Heads
Ensure open and effective communication with the team is in place at all times
Responsible for always presenting a professional demeanour, setting an example of leadership and consistently providing outstanding service for all team members.
Be a positive leader by supporting others, offering suggestions and taking the initiative and ownership of actions
An advocate of guest and associate safety at all times
Manager on Duty shifts as required

Qualifications:

Minimum 3 years of Housekeeping Manager experience is required
Knowledge of Hilton ONQ PMS system is a requirement
Positive, energetic, resultsdriven, proven time management skills and ability to work under pressure
Good communication skills both written and verbal
Comfortable with basic computer software functions, Microsoft Outlook, Word and Excel
Ability to make decisions with only general policies and procedures available for guidance.
Excellent attention to detail
Ability to work in a fastpaced and diverse environment

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