Customer Service Coordinator - Markham, Canada - Discover Battery

Discover Battery

Verified Company

Markham, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are hiring a Customer Service Coordinator.

Discover Battery

About the Role:

This role is a key cross-departmental position within the organization which will require collaboration with all departments (sales & marketing, engineering, production and supply chain).

As our customer's initial point of contact, you will handle a variety of tasks ranging from processing to question resolution.

You are expected to take the initiative in identifying the issue and presenting possible solutions.

Responsibilities:

Assist in the management of daily OEM & Distributor orders and requests for order modifications (model, quantity, delivery date), and be familiar with shipping terms
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Assist with handling RMA and processing warranty claims.
Collect and analyze data from incoming claims and provide quarterly reports.
Redirect problems to the appropriate resources.
Assist with CRM management to track global activities and provide monthly reporting.
Provide administrative sales support to global sales team.
Managing price books and validating purchase orders.

Qualifications:

University or college degree in a related field or an acceptable combination of education and experience.

years of direct work experience in a customer service capacity.

Account management/inside sales experience is beneficial.
Selfdirected with the willingness to collaborate and brainstorm.
Knowledge of Netsuite ERP systems a plus.
Advanced knowledge of MS Office/Outlook is an asset.
Excellent written, verbal, and presentation skills experience an advantage.
Appreciation of the TRUE meaning of Customer Service.
Second language is an asset.

Required Skills:

Ability to multitask, establish priorities, and proceed with objectives under mínimal supervision.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer information and diagnose issues by evaluating and analyzing the symptoms;
Identify and escalate priority issues per Client specifications;\
Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business;
Detailedoriented, well organized, and an insatiable curiosity are the absolute and necessary skills to excel in this role.

Compensation and Rewards: