Technical Support Supervisor - Edmonton, Canada - ONE SOLUTION CONSULTANCY SERVICES
1 week ago
Description
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
Work setting:
- Consulting firm
Tasks:
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision:
- 1 to 2 people
Transportation/travel information:
- Willing to travel
- Public transportation is available
Work conditions and physical capabilities:
- Attention to detail
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Workplace information:
- Remote work available
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
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