Customer Care Associate - Vancouver, Canada - Moe's Home Collection

Moe's Home Collection

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT US:

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We're entrepreneurial.

We challenge the status quo, aren't afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We're a people-first company and what we do wouldn't be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.

The mission of our Customer Care department is to provide exceptional service and support to our customers by delivering a responsive, seamless experience from start to finish.

Reporting directly to the Customer Care Supervisor, the Customer Care Associate, Wholesale will bring excellent organizational skills to manage orders from receipt to shipment, including order entry, scheduling, order verification, issues resolution, and data management.

DUTIES & RESPONSIBILITIES:

Build and maintain rapport with key customers
Manage all customer inquiries; ensuring customer expectations are met and exceeded
Accurate entry of orders, returns, and other data into our ERP system, within defined quality standards and departmental KPI's
Schedule orders according to current manufacturing capacity
Communicate order changes and status in a timely and professional manner
Act as a customer liaison with the appropriate internal departments (i.e. Sales)
Maintain Customer Records in our ERP system
Meet and maintain department/team reporting metrics
Provide backup to other customer service staff in the department

SKILLS & QUALIFICATIONS:

1+ year of customer service or order management experience in a highvolume environment
Intermediate to advanced computer skills including Microsoft Office, navigating the web, and ability to type 50+ wpm
High School diploma required
Professional written and verbal proficiency in English
Excellent telephone etiquette and ability to deescalate customer concerns

WHAT WE OFFER:

Competitive salary plus bonus.
Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources.
Three weeks of vacation in your first year.
Hybrid environment with the opportunity to work remotely for two weeks per year.
Casual, dogfriendly, and open office with views of downtown Vancouver and the North Shore mountains.
Stocked kitchen with snacks, fresh fruit, coffee, and tea.
Ergonomic workstations with sitstand desks.
Free electric vehicle charging at our head office.
Generous product discounts for yourself, friends, and family.
Professional development opportunities.
Office gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver, Calgary, and Toronto).

The salary range for this role is currently budgeted at 40, ,000 annually.