Client Representative, Help Desk - Val-d'Or, Canada - Bell Canada
Description
Req Id: 411253
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.
If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
Name and description of the hiring department:
CR - Help/
Escalation Desk:
The team is a multifunctional group of competent and dynamic personnel responsible for supporting our business partners who provide residential and business customer service, telephone repair, Internet and television and collection.
Job Duties / Accountabilities:
- Ensure complete training for all new members of the team and/or for representatives who need to deepen their knowledge
Perform any related work that is required
- Carry out all the verifications required for evaluation purposes, training and to meet the demands and expectations of the auditors
- Route requests for required system enhancements to the relevant Business Analyst, Marketing Product Manager and/or Logistics group for new or updated procedures
- Intervene with a dissatisfied customer (complaint) when the agent has not succeeded in solving the problem or when the customer absolutely wants to speak to a superior
Essential Qualifications / Competencies:
- DEC in administration or the equivalent in work experience
- Intermediate knowledge of computer tools such as Word, Excel, Outlook
- Decision making and high sense of urgency
- Excellent interpersonal relationships
- Be a pedagogue
- High team spirit
- High professionalism
- Great learning ability
Preferred Qualifications / Competencies:
- Experience of at least four (4) years as a Customer Service Representative
- Experience in a similar position is an asset
Working Condition:
- 37.5/ week in person
Additional Information:
Position Type:
Union
Job Status:
Temporary - Part time
Job Location:
Canada : Quebec : Val-d'Or
Flexible work profile:
Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline:05/21/2023
Created:
Canada, QC, Val-d'Or
Bell, one of Canada's Top 100 Employers.
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