IT Analyst - Toronto, Canada - Plusgrade

Plusgrade

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Travel is not just about the destination; it's about every memory made along the way.

We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences.

Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel.

Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

We are looking for an IT Analyst to join our Corporate Systems team for a permanent position.

You will be supporting our corporate users with all things technology This is an opportunity to work hands-on with technology within an innovative and fast-paced team Atmosphere.

Reporting to the CS Manager, the IT Analyst will be responsible for:

Provide end-user support and orientation for all supported hardware and software systems
Configure, deploy, and maintain networked PCs, laptops and networked printers
Verify software updates for user's workstations are being applied
Act as secondary vendor liaison for maintenance and support issues
Procure hardware and software as required
Initiate incident tracking and maintain log history of all workstations
Generate and maintain documentation and procedures
Provide first level system support; moves, adds, changes and desktop setup
Assist with other adhoc requests

YOU ARE SOMEONE WITH:

Excellent communication skills, both oral and written.
Strong organizational skills
Exceptional interpersonal skills required to assist internal customer with all areas of IT support
Knowledge of Windows 10, Windows Server 2008/2012/2016, Mac OSX and Linux
Hands on experience with Google Workspace administration
Basic knowledge of Jira, Slack, and other modern productivity tools
General knowledge of Google Apps (Gmail, Drive, Docs, Sheets, etc.)
Familiarity with Active Directory administration
General knowledge of network infrastructure
Knowledge of basic PC repair and upgrades
Knowledge of mobile device administration (Android, iOS)

WHAT YOU'LL LOVE ABOUT US:

\uD83C\uDFE6 RRSP/401(k) Matching

\uD83C\uDFE5 Comprehensive Health Plans

\uD83D\uDCC5 Flexible Paid Time Off

Travel Experience Credit

\uD83E\uDDD8 Annual Wellness Credit

\uD83E\uDD57 Team Events and Monthly Lunches

\uD83D\uDCBB Home Office/Commuter Credit

\uD83C\uDF05 Work From Anywhere Program

\uD83C\uDF7C Parental Leave Top Up

\uD83C\uDF0D Adventure Pass

OUR PROCESS: