Front Desk Receptionist - Victoria, Canada - Arbutus Physiotherapy Westshore

Description

Are you passionate about providing exceptional customer service while contributing to the health and well-being of others? We're looking for a motivated and friendly Customer Service / Admin Staff member to join our thriving physiotherapy clinic

Arbutus Physiotherapy Westshore is committed to empowering our patients to live active and pain-free lives.

Our new, state-of-the-art clinic offers a comprehensive range of physiotherapy & kinesiology services, and we take pride in delivering personalized care and excellent treatment outcomes.

As a customer service staff member, you will be the friendly face and the backbone of our clinic.


Your responsibilities will include:

• Welcoming Patients: greeting patients with a warm smile and making them feel comfortable and valued from the moment they walk in the door.
• Appointment Scheduling: Efficiently managing our appointment through our software to ensure optimal scheduling for both patients and therapists
• Patient Records Management: Maintaining accurate and confidential patient records with attention to detail and confidentiality.
• Billing & Payments: Handling billing inquiries and processing payments accurately and promptly.
• Assisting Therapists: Supporting our physiotherapists with administrative tasks, ensuring a smooth workflow
• Maintaining Clinic Cleanliness: Ensuring a clean and organized clinic environment that reflects our commitment to excellence.

Requirements:

• Excellent communication and interpersonal skills with a friendly and empathetic demeanor.
• Strong organizational abilities and attention to detail to manage administrative tasks efficiently.
• Previous experience in customer service, administrative roles and JANE EMR is a plus but not mandatory.
• Ability to work as part of a team and contribute positively to our clinic's welcoming atmosphere.
• Ability to work at our Colwood and Oak Bay locations is a bonus but not mandatory.

Perks & Benefits:

• Competitive compensation and opportunities for growth within the organization.
• A supportive and friendly work environment where your contributions are valued and worklife balance is encouraged.
• Training and development opportunities to enhance your skills.

Ready to be part of our dedicated team? If you have a passion for delivering exceptional customer service and a desire to make a difference in people's lives, we would love to hear from you.

We can't wait to welcome you aboard our Arbutus Physiotherapy Westshore family.


Job Type:
Part-time


Pay:
$17.00-$21.00 per hour


Expected hours:
per week


Schedule:

• Monday to Friday

Work Location:
In person