Program Coordinator - Edmonton, Canada - CSS

CSS

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Catholic Social Services is currently seeking a Contract Full time, 40 hours per week, (1 year contract), Program Coordinator in Edmonton to join our dynamic and talented team.

We view each human life as a unique and precious gift from God that deserves to be loved and provided for.

Would you like to be a part of making a meaningful difference in the lives of some of Edmonton's most vulnerable individuals? Catholic Social Services is looking for someone who is confident, motivated, non-judgmental, and can provide excellent person-centered care, while supporting vulnerable people in your community.

This position has a weekly schedule of Monday - Friday (8:00AM to 4:30PM), some weekends and evenings may be required.

Program Overview:

Job Summary:

The Program Coordinator assists the Team Lead with the day to day operations of Welcome Home and ensures that the program is responding to community needs in an efficient and prompt manner.

This position requires strong communication skills with a high degree of diplomacy and people management skills.
The Program Coordinator supervises volunteers, supports participants and supports the dedicated Welcome Home Team to provide excellent service.

Your responsibilities include, but are not limited to:

Facilitate and provide a welcoming, hospitable, and safe environment for participants and volunteers in the program
Establish and maintain professional community relations with Homeward Trust, and other Housing First Agencies
Provide appropriate supports (strategies, advice) to participants, volunteers and students
Lead special projects such as developing a training plan, new programs, presentations etc.
Assist in the development and implementation of practical and meaningful educational options that benefit volunteers of Welcome Home
Attend and assist in the planning of any social events for the participants and volunteers
Attend training/staff development programs as required
Assist inthe day to day operations of the program
Demonstrate initiative in promoting the Welcome Home and other Agency programs and services to meet the needs community groups, and/or educational institutions
Develop and provide adequate information on volunteerism to people who inquire
Obtain adequate information to support and ensure appropriate matches occur between volunteers and participants in a learning and interactive environment
Design, develop, and improve support to the volunteers based on evaluation feedback
Develop, coordinate and maintain the prescreening, interviews and matching of new clients to volunteers and supervise the volunteerparticipant matches
Continuously review program procedures in order to accommodate changing client and volunteer needs and develop engaging volunteer opportunities
Cofacilitate ongoing new and ongoing training and support to program volunteer contacts and volunteers
Ensure all volunteer and participant paperwork is completed according to program guidelines
Work with the Welcome Home team to coordinate quality improvement initiatives and ensure that practices are in compliance with COA standards
Coordinate the daily activities of Welcome Home ensuring data entry is accurately completed on a monthly basis and information is filed accordingly
Distribute, collect and analyze program evaluations
Prepare and submit monthly and quarterly reports on Volunteer statistics for Welcome Home
Compile and submit quarterly service review on volunteer initiatives
Prepare and maintain volunteer files
Monitor the completion and submission of consent forms, volunteer job descriptions, job reviews, and contact notes
Assist in promoting positive public relations within the community.
Other duties as assigned

Education & Qualifications:

Degree or diploma in Human Services or a related discipline
Two years working in the Human Service field
Supervisory experience working with volunteers, as well as knowledge of Housing First and issues related homelessness, addictions and mental health preferred

Other qualifications and experience include:

Ability to think critically and be ethically conscious of the CSS mandate and values
Ability to maintain a calm demeanor in stressful situations
Ability to be outgoing, and quickly build meaningful relationships
Ability to be flexible and adaptable
Possess excellent deescalation skills
Ability to work with an enthusiastic, and driven mindset
Possess excellent planning and organization skills.
Possess a good knowledge of community resources
Demonstrated ability to act with professionalism, confidentiality, and diplomacy
Proven case documentation and effective information reporting practices
A reliable Vehicle, Valid Driver's License, Vehicle Registration and Third Party Liability Insurance (amount of two million)
Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) mont