Customer Service Manager - Brossard - Acuity Brands

    Acuity Brands
    Acuity Brands Brossard

    5 days ago

    $100,000 - $120,000 (USD) per year
    Description

    Customer Service Manager

    The Customer Service Manager provides operational leadership for the Americas Customer Service function, ensuring consistent, accurate and timely order management and customer support that clients can rely on. This role turns customer experience priorities into operational execution drives team performance through people leadership and partners cross-functionally to continuously improve service outcomes in a fast-paced evolving environment.

    • Be accountable for delivery of Customer Service performance across the Americas ensuring sustained adherence to service levels order accuracy backlog targets responsiveness.
      • Translate customer experience priorities into clear operational objectives and execution plans.

       

      A key requirement is 5+ years of experience in customer service order management or sales operations within a manufacturing OEM environment. Strong leadership skills with ability to coach develop hold teams accountable are also essential as well as a solid understanding of order-to-cash processes Customer Service best practices. The ideal candidate will have strong organizational prioritization skills in a fast-changing paced environment effective communication and comfort operating between strategic direction frontline realities.
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      • Bachelor's degree Business Administration Management Operations Management Supply Chain Logistics Communications related field OR equivalent work experience..

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        Bilingual English French or any additional language preference。
        ,kSolid analytical problem-solving abilities ability analyze data identify trends translate insights practical improvements drive results-driven process improvements Accuity Brands prioritizes diversity equality opportunity employer qualified applicants considered employment regardless race color age gender sexual orientation expression ethnicity national origin disability pregnancy religion protected veteran status genetic information law">}

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