Client Support Representative - Mississauga, Canada - Affinity 1:1

Description

Affinity 1:1 is looking for a Client Support Representative to join our team. The Client Support Representative will be responsible for providing excellent service to the clients.

The Client Support Representative will work closely with the sales team, operations, and other departments to ensure that customer support is top-notch.

Why become a Client Support Representative?

• No experience necessary however, is a strong asset
• Healthy balance between office and community engagement
• Monday-Friday hours with optional weekends
• Welcoming and enthusiastic team environment
• Internal advancement opportunities are provided and supported
• Fulltime permanent positions
• Paid training
• Teamoriented office culture
• Meritbased career advancement
• Ongoing, indepth business development training
• Opportunities to travel across North America
• Allexpenses paid team nights

Requirements:

• Previous experience is an asset, but not required
• Ability to establish rapport with clients
• Selfdriven
• Ability to work well in a high performing team environment
• Empathetic, professional, and personable demeanor
• Strong communication skills
• High School Diploma or equivalent

Responsibilities

• Provide accurate information about products and services
• Build relationships with customers by providing information and discussing needs
• Maintain customer records by entering information in our CRM
• Perform other duties as assigned
• Abide by all company policies and procedures
• Professionally represent clients at all times
• Develop and implement creative strategies to promote client brand identity.
• Connect inperson and build rapport with a variety of decision makers
• Assist in client data collection with accurate customer profiles
• Perform basic administrative duties
• Attend daily inperson board meetings
• Funding acquisition
• Resolve customer inquiries and complaints
• Ability to work Monday to Friday with flexible times

Skills

• Excellent communication skills ability to communicate effectively in person with customers
• Ability to multitask, prioritize, and manage time effectively
• Customer service experience is a plus but not required we are here to help We are a serviceoriented company that values our customers' satisfaction. We provide full support to ensure your success. We will provide training on the specific skills listed here.
• Ability to work well with others to achieve team goals

Job Types:
Full-time, Permanent


Salary:
$700.00-$1,200.00 per week


Benefits:

• Casual dress
• Company events
• Language training provided
• Onsite parking
• Profit sharing

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Retention bonus

Work Location:
In person