Onsite Service Specialist - Dartmouth, Canada - Grainger Canada

Grainger Canada

Verified Company

Dartmouth, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward.

We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.

We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.

We currently have an exciting opportunity available in our Keepstock division.

Keepstock is a service offered by Grainger to control and organize MRO (Maintenance, Repair & Operations) inventory and streamline procurement processes for our customers.

The
Onsite Service Specialist (OSS) assists the local KeepStock team in driving inventory management execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations.

They assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

Main Duties and Responsibilities:

Perform machine break/ fix activities for different machines at the customer's site.
Implement territory work relating to planning and execution of customer inventory projects.
Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
Cover PTO (Paid Time Off) for On Site Service Representatives (OSR) and will have routebased responsibilities and activities when needed.
Handles escalations issues from OSR's, support implementation of system projects and provides feedback and input to Supervisor on OSR's performance.

JOB REQUIREMENTS

Required Experience and Qualifications:

High School diploma or equivalent.
3 years' experience in customer service or warehouse environment.
Experience handling various technical and operational issues.
Experience coordinating several projects simultaneously.
Experience operating in a rapidly changing environment.
Excellent verbal and written communication skills.
Ability to work independently.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Background checks, drug screening may be required (as warranted by Company, customer requirements in working onsite and operating equipment).
Have and maintain a valid driver's license in province of residence.
May be required to use a personal vehicle for transportation with valid insurance which meet's Grainger's standards.

Other Work Requirements:

Ability to lift 25 to 50 lbs.

Works onsite at customers' facilities. Personal protective equipment is often required.

Full job description with comprehensive list of responsibilities is available upon request

Rewards and Benefits:

Our programs provide choice and flexibility to meet your individual needs.

Check out some of the benefits available to you with Grainger (may vary based on hours worked):

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more

DEI Statement

We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

If your experience doesn't align perfectly with this job post, we still encourage you to apply.

Grainger is an Equal Opportunity Workplace.

All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Accommodations are available on request.