Store Operations Analyst - Etobicoke, Canada - Northern Reflections

Northern Reflections

Verified Company

Etobicoke, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Established in 1985, Northern Reflections is an iconic Canadian apparel & lifestyle brand with over 130 locations from coast to coast, a thriving e-commerce business and a team of talented in-house designers.

We are proud to be recognized not just as a clothing brand, but also as one of Canada's most loved employers

For over 37 years Northern Reflections has been attracting top talent to join our transformational Canadian retail success story.

Our quest for enthusiastic, innovative people is vital to the growth of our brand and to ensure we maintain the trust we have earned with our customers over the past decades.

At Northern Reflections, we provide an environment of empowerment where cross-functional teams collaborate and support one another to achieve mutual goals.

We believe in integrity, respect and building a high-performing atmosphere that thrives on innovation and adaptability.

As our business evolves, our vision has remained constant:

We are devoted to our customers, passionate about our brand, and inspired by our people._

Reporting to the Senior Manager, Store Operations, the
Store Communications Analyst is responsible for a variety of duties with an emphasis on effective communication and exceptional support across all channels including Store Operations, field teams, and cross-functionally with all departments.

Key Responsibilities:

Gatekeeper of all communication between the Store Support Centre and stores with a keen eye for accuracy, attention to detail, consistency, and timeliness
Manages the planning and execution of key events and promotions to support stores and documents feedback on opportunities and wins
Responsible for the weekly reporting on KPIs, Sales, and other important data
Reviews tasks and works crossfunctionally to assess task hours required on a monthly basis
Responsible for the administration, tracking, and followup of store payroll / operating hours and reports discrepancies
Manages contests, recognition, and incentives to motivate teams and drive sales while managing and complying with the budget
Champions charity campaigns with enthusiasm and passion and maintains results for reporting purposes
Supports stores and District Sales Managers across all channels and looks for solutions and opportunities to streamline and improve processes for efficiency
Supports crossfunctional teams to ensure tasks for all Real Estate projects are completed in a timely manner
Plans and prepares quarterly loyalty targets
Works in partnership with the Manager, Loss Prevention to determine Audit blackout dates
Assist with annual costcenter budgeting
Attends weekly crossfunctional meetings to gather information required for store communication
Partner with Marketing on strategies and impact on stores
SMS, Affiliate Marketing
Assists with tasks and the planning/coordination of events and meetings
Other tasks as required

Qualifications:

13 years' experience in Store Operations in a specialty store, preferably apparel
Strong interpersonal and communication skills with all levels of the organization
Ability to work effectively in a fastpaced, multitasking environment while staying organized
Solutionoriented with strong critical thinking skills and strives to improve efficiency
Ability to produce a high volume of work with accuracy and diligence with the discipline to stay focused, and selfmanage
Ability to prioritize work, perform well under pressure and meet set deadlines
Exceptional written, and oral communication skills and speaking English fluently
The ability to type swiftly with high accuracy
The ability to evaluate, troubleshoot, and follow up on issues
An aptitude for problemsolving, influencing, and negotiation
Strongly teamfocused with the ability and desire to motivate, coach, and develop team members to achieve their goals
The ability to thrive in a fastpaced environment where change and ambiguity are prevalent
Excellent people skills and the ability to build relationships
Eager and willing to learn and take initiative
Energetic, upbeat with a cheerful outlook
Highly dependable with the ability to maintain regular attendance and punctuality
Must be empathetic, responsive, patient, and conscientious when working with stores, District Sales Managers, and peers