Engagement Manager - Toronto, Canada - Valence

Description

Why Valence

Valence's mission is to help the world work better, together with our first-to-market gen AI leadership and team coaching platform for F500 enterprises.

We are only looking for high performing, driven, curious, and high ownership professionals to come join us in the next phase of building Valence.

Pioneered Gen-AI Coaching:
Launched our groundbreaking AI product to market in just 2 months, swiftly concluding our beta in 8 weeks. We're ahead and accelerating.


Unmatched B2B Speed:
Sealed our first AI enterprise deal in 60 days, outpacing the standard 9-month cycle. The elite queue up for us.


Masters in Enterprise SaaS Sales:
Our tools were a staple in F500s like ExxonMobil and Coca Cola before we even completed venture funding. We set the standard.


Humanizing AI Like No Other:
Our AI coach offers unparalleled, intimate interactions that nurture growth at work. We're a trusted, human-like partner to our users.


Hyper-Growth Innovators:
We excel in rapid, experimental progress, learning and evolving faster than anyone else.


Elite Problem-Solvers:
Our team, drawn from the top 1% with backgrounds in McKinsey and Bridgewater, tackles the toughest problems.

Featured in the Harvard Business Review (as "Shift") and supported by world-class thinkers and leaders like Prasad Setty (Google) and William McNabb (Vanguard).

The Role

Sitting on the Client Solutions team and working directly with our VP Client Solutions and Co-Founder, you will help craft our AI deployments, ensuring our most important F500 customers get value from our tools.

You will help to shape the future of our product.


Please kindly note that this is not an entry level position.

Location and Work Environment

What You'll Do:

• Own the successful deployment of our tools (gen AI) within F500 enterprise clients.
• Meet/exceed financial and strategic business targets related to held accounts.
• Build and manage strategic client relationships across all levels of F500 against priorities.
• Embed deeply in clients from a relationship and programmatic perspective, with strong use cases.
• Expand our footprint within a client, with usage and revenue increases YoY.
• Execute a consultative methodology to drive client behavior change against priorities.
• Collaborate on the presale processes, including piloting, alongside the Sales team.
• Lead contract renewal processes, with support from the VP of Sales on negotiations.
• Manage the contracting and invoicing processes alongside our operations team.
• Contribute to product improvements leveraging deep understanding of client needs.
• Identify new opportunities to expand our platform's impact at our existing clients
• Expanding knowledge of machine learning, trust & ethics in AI, successful integration and our clients' industries in general. This is an evolving space.

This role is:

• Proactively identifying client needs they may not articulate
• Leading, advising, influencing, and selling clients on how our tools can add the most value.
• Defining new ways their company can improve their L&D approaches
• Driving software adoption and doing a lot of change management
• Expanding our relationship footprint and use cases deployed every quarter

This role is less of:

• Reacting to wellarticulated client needs
• Doing what a client asks you to do (e.g., customer support)
• Automating existing processes
• Leading technical integrations that are complex, but lead to easy and automatic adoption
• Staying with the same named set of clients from the beginning

What We're Looking For:

• 4+ years of professional experience in Investment Banking or Consulting. Track record of client servicing excellence and high quality delivery for complex senior clients.
• Relationship building. Experience building strategic relationships that drive change according to shared priorities.
• Highvelocity execution. Rapidly translate ideas and strategies into the right outcomes, adapting to changing circumstances with agility.
• Problemsolving mindset. Ability to diagnose a variety of problems, break them down into manageable pieces, and put them back together in an impactful way.
• Strong collaboration. Proven ability to collaborate with busy leaders at all levels, including the C-Suite, to drive initiatives forward.
• Strong organizational abilities. Proven ability to keep the moving parts of many workstreams on track; natural attention to the small details that make for great experiences.
• Exceptional communication skills. Outstanding verbal and written communication skills, including the ability to adjust styles to the audience.
• Analytical abilities. Comfort with data (Excel) to organize information in a valueadded way.
• Selfmotivated, adaptable, and resilient. Highly motivated and selfdriven, with a strong desire to exceed expectations. A natural sense of urgency and not easily deterred by roadblocks.
• Growth mindset. Willingness to emb