IT Analyst - Toronto, Canada - Score Media and Gaming Inc.

Score Media and Gaming Inc.

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

theScore, a wholly-owned subsidiary of PENN Entertainment, empowers millions of sports fans through its digital media and sports betting products.

Its media app 'theScore' is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players.

theScore's sports betting app 'theScore Bet Sportsbook & Casino' delivers an immersive and holistic mobile sports betting and iCasino experience.

theScore Bet is currently live in the Company's home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.

About the Role & Team

Join our dedicated IT Support team at theScore and make an impact by providing essential technical support and maintaining the efficiency of our cutting-edge technology infrastructure.

As an IT Analyst, your role will revolve around delivering top-notch assistance to our employees, resolving technical issues, and ensuring seamless operations in our fast-paced environment.

Collaborate with our cross-functional teams and play a vital role in driving our technology-driven success.

About the Work

Oversee the smooth onboarding and offboarding of employees, ensuring all necessary hardware, software, and access are properly configured and managed.
Set up and distribute company laptops, workstations, mobile devices, peripherals and associated software tools to ensure optimal functionality for employees.
Adhere to enterprise IT control measures and oversee the provisioning / deprovisioning of access rights to ensure data security and compliance with company policies.
Ensure proper enrollment of devices onto MDM (Management, Device Management) and endpoint protection for streamlined management and security adherence.
Monitor and guarantee the installation and timely updates of security software across all systems to maintain a secure IT environment.
Keep meticulous records of software licenses, subscriptions, and hardware assets for efficient tracking and management.
Respond promptly to deskside and remote support requests, diagnose and resolve technical problems, including but not limited to user accounts, password manager, hardware break/fix, VoIP, access and permissions, vpn connectivity, multifactor authenticator, file sharing permissions, new account creation, and group setup etc.
Adhere to predefined Service Level Agreements (SLAs) by addressing all support requests within the stipulated timeframes.
Maintain clear communication with end users, providing updates on ticket statuses and following up to ensure satisfaction.
Conduct
research, respond to, and resolve intermediatetocomplex technical issues
Offer training to end users on system usage and processes, promoting effective communication and creating detailed technical documentation and operating procedures.
Collaborate as needed on Infrastructure projects.
Collaborate with Network and Systems teams on various IT tasks.
Perform other duties as required.

About You

Ability to communicate clearly and effectively.
2+ years' experience in administering and troubleshooting Windows 10/11 Pro and Apple MacOS.
2+ years' experience in supporting and troubleshooting Microsoft 36 Experience with working in Enterprise level environments with multiple office locations.
Experience with supporting and troubleshooting Hp, Dell Desktops, Laptops, MacBook.
Experience with Microsoft Azure AD (Active Directory), JAMF, Intune, Jira service management, Confluence, Teams room, beyond trust remote support.
Familiarity with corporate practices and policies.
Experience in administering and troubleshooting mobile devices including iPhone, iPad, & Android devices.
Strong analytical skills.
Proficient in teamwork and collaboration.

What We Offer

Competitive compensation package.
Comprehensive Benefits package.
Fun, relaxed work environment.
Education and conference reimbursements.

LI-HYBRID
- theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age._