- Provide service and support for the assigned customers
- Assist Roche Care Centre Technical Support Specialists, Lab Integration, (Senior Lab Advisors and Technical Senior Advisors), Field Application Specialists (FAS) as well as account managers in order to provide solutions and improve the support of Roche Diagnostics Canada customers;
- Participate in service, sales and customer meetings
- Back-up other Support Representatives during heavy workload and when required
- Perform instrumentation QC in head office and prepare the instrument shipment
- Perform preventative maintenance for the assigned instruments and systems
- Complete technical service bulletins on assigned instruments and systems, as per Roche Diagnostics Canada guidelines and timelines
- Complete Service Report Orders (SO);
- Complete other administrative duties (ex. Expense management system, Timesheets, training and development planning, e-mails, technical reading)
- Perform site inspections and complete all required documentation
- Provide recommendations in preparing adequate environment for Roche instruments installations
- Install Roche instrumentation and integrated solutions
- Complete paperwork and documentation in a timely manner
- Exceptional communication skills in English
- Highly customer centric with excellent verbal and written communication, having a demonstrated ability to interact and build relationships at all levels
- Out-of-the box thinker and master problem solver
- Able to keep calm under pressure and maintain focus
- Thorough, rigorous and exhaustive approach to problem solving
- Diploma of collegial studies in electronic technology or community college Specialty in Biomedical Engineering
- Knowledge of instrument computer, laptop and personal computer
- Knowledge of Windows and common Office programs (word, excel, PowerPoint)
- 2-3 years of service experience in diagnostics instrumentation troubleshooting (a Plus)
- Must be available to work on Standby and be flexible to travel within North America and Europe
- Minimum knowledge of IT systems & Network infrastructure
-
Customer Support Representative
Found in: Jooble CA O C2 - 26 minutes ago
Indigo Books & Music Nova Scotia, CanadaDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a ...
-
Entry Level Marketing Representative
Found in: Jooble CA O C2 - 26 minutes ago
Techtronic Industries Canada Inc. Nova Scotia, Canada Full timeEvent Marketing Representative - Nova Scotia page is loaded Event Marketing Representative - Nova Scotia · Apply locations Remote Nova Scotia time type Full time posted on Posted 2 Days Ago job requisition id R52764 At TTi, people come for the opportunity and stay for the cultur ...
-
Sales Consultant
Found in: Jooble CA O C2 - 28 minutes ago
Techtronic Industries Canada Inc. Nova Scotia, Canada Full timeField Sales Representative - Halifax page is loaded Field Sales Representative - Halifax · Apply locations Halifax, Nova Scotia time type Full time posted on Posted 3 Days Ago job requisition id R52170 At TTi, people come for the opportunity and stay for the culture · Field Sal ...
-
Field Sales Representative
Found in: Jooble CA O C2 - 28 minutes ago
Techtronic Industries Canada Inc. Nova Scotia, CanadaField Sales Representative - Halifax page is loaded · Field Sales Representative - Halifax · Apply locations Halifax, Nova Scotia time type Full time posted on Posted 3 Days Ago job requisition id R52170 At TTi, people come for the opportunity and stay for the culture · Job D ...
-
Legal Services Technician 3
Found in: Jooble CA O C2 - 19 minutes ago
Nova Scotia Barristers' Society Nova Scotia, CanadaClosing Date: 31-Mar-24 (Applications are accepted until 11:59 PM Atlantic Time) · About Us · The Legal Services Division of the Department of Justice is the government's law office, responsible for the provision of all legal services (excluding prosecutions) to the Province of ...
-
Service Technician Support
Found in: Jooble CA O C2 - 29 minutes ago
Nova Scotia Barristers' Society Nova Scotia, CanadaThe Legal Services Division is the government's law firm, providing a full range of legal advice and services to support government operations and help government achieve its corporate priorities. With a staff of more than 160 lawyers, paralegals, researchers and administrative p ...
-
Legal Services Technician 3
Found in: Jooble CA O C2 - 19 minutes ago
Nova Scotia Barristers' Society Nova Scotia, CanadaThe Legal Services Division of the Department of Justice is the government's law office, responsible for the provision of all legal services (excluding prosecutions) to the Province of Nova Scotia. · The lawyers in the Legal Services Division provide legal advice and services on ...
-
Reliability Engineer
Found in: Jooble CA O C2 - 23 minutes ago
IMP Group Nova Scotia, CanadaReliability Engineer · Requisition ID: 587 · Why Choose IMP Aerospace & Defence: · IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that r ...
-
Legal Services Technician 1-2
Found in: Jooble CA O C2 - 29 minutes ago
Nova Scotia Barristers' Society Nova Scotia, CanadaClosing Date: 09-May-24 (Applications are accepted until 11:59 PM Atlantic Time) · About Us · The Legal Services Division is the government's law firm, providing a full range of legal advice and services to support government operations and help government achieve its corporate ...
-
Clinical Research Coordinator, RN
Found in: Jooble CA O C2 - 29 minutes ago
Care Access Nova Scotia, CanadaWhat We Do · Care Access is delivering the future of medicine today Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping ac ...
-
Clinical Research Nurse Coordinator
Found in: Jooble CA O C2 - 29 minutes ago
Care Access Nova Scotia, CanadaCare Access is delivering the future of medicine today Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the a ...
-
Service Technician
Found in: Jooble CA O C2 - 27 minutes ago
Instacart Nova Scotia, Canada Part timeWe're transforming the grocery industry · At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting co ...
-
Manager, Implementation Consulting
Found in: Jooble CA O C2 - 29 minutes ago
Nova Scotia Tourism Talent Nova Scotia, CanadaSilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such ...
-
Senior Vice President, Corporate Development
Found in: Jooble CA O C2 - 27 minutes ago
Stonewood Group Inc. Nova Scotia, CanadaAerospace Sector – VP Defence & Aftermarket Business Unit · Client is recognized worldwide for its innovative solutions for improving the effectiveness of operating and maintaining critical equipment. For over 35 years our solutions have been used in Defense, Aerospace, Energy a ...
-
Managing Lawyer
Found in: Jooble CA O C2 - 27 minutes ago
Nova Scotia Barristers' Society Nova Scotia, CanadaType of Employment: Term Contract with Opportunity for Permanency · Location: 338 Charlotte Street, Main Level, Sydney · Salary: Staff Lawyer Pay Plan Policy – Based on Relevant Experience and includes Managing Lawyer Compensation · Closing Date: May 9, 2024 at 4:30 pm · Who ...
-
General Counsel
Found in: Jooble CA O C2 - 27 minutes ago
Nova Scotia Barristers' Society Nova Scotia, CanadaThe Workers' Compensation Board of Nova Scotia (WCB Nova Scotia) is the province's provider of workplace injury insurance. Working with employers, workers and partners across the province, the organization protects Nova Scotians from the impact of workplace injuries through progr ...
-
Field Technician
Found in: Jooble CA O C2 - 27 minutes ago
Instacart Nova Scotia, CanadaWe're transforming the grocery industry · At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting co ...
-
Human Capital Manager
Found in: Jooble CA O C2 - 29 minutes ago
Nova Scotia Tourism Talent Nova Scotia, CanadaSilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such ...
-
Customer Experience Call Taker
Found in: Jooble CA O C2 - 28 minutes ago
EightSix Network Inc Nova Scotia, CanadaDisaster Relief Call Center Representative · Part Time / Full Time · Disaster Relief Call Center Representative · Remote Work-at-Home JOB TYPE: Full-Time PAY TYPES: REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Re ...
-
Chief Financial Officer
Found in: Jooble CA O C2 - 29 minutes ago
Blue Mountain Hospital District Nova Scotia, Canada Full timeBlue Mountain Hospital District seeks a Chief Financial Officer who will provide leadership, financial oversight and direction to ensure the overall fiscal responsibility and financial well-being of the organization. The CFO will be an integral part of the senior leadership tea ...
Field Support Representative - Nova Scotia, Canada - Roche
Description
The Position
Field Service Representative
As part of a collaborative team, you play a critical role in front line support for our customers. By performing installations, maintaining and repairing our customers' instrumentation on site, the work you perform has a direct impact on patient care and has the ability to change and save lives. You will be a master problem solver, out-of-the box thinker who acts as a calming source under stressful situations. Your passion for continuous improvement and customer-centric approach will help us to become the partner of choice in our industry. The pairing of your strong technical ability, relentless problem solving and exceptional relationship building and communication will help provide a stellar customer experience.
This position is based in Nova Scotia with the ideal candidate located in Halifax or Kentville. Relocation benefits will not be provided for this role.
Territory: Atlantic Region
What you'll do
Service support:
Preventive Maintenance & Technical Service Bulletins:
Administrative duties:
Instrument Installation process:
What you'll need to be successful
