Manager On Duty - Victoria, Canada - The Courtney Room

The Courtney Room

Verified Company

Victoria, Canada

1 day ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Front Office Manager on Duty & HR Administrator_
Looking for your next hotel role?

The Award-winning Magnolia Hotel & Spa might be a great fit

The Magnolia Hotel & Spa is Victoria's Luxury Spa Boutique Hotel. The award-winning hotel, voted one of the
Top 10 Luxury Hotels in Canada by Trip Advisor, Travel + Leisure and Conde Nast Traveller Magazine, is one block from the harbour and the city's best restaurants, shops and entertainment - exactly where you want to be during your Victoria stay.

The Magnolia has made its' distinction in the market by delivering exceptional personalized service to our guests.

Ideal applicants will demonstrate this in their
passion for customer service, exceptional team work, and
ability to deliver inspired anticipatory service to exceed the expectations of each and every guest of The Magnolia.

Job Summary

Why is this role perfect for you?

You are an experienced hospitality professional looking for additional cross-training in HR management and responsibilities but enjoys hands-on Front office involvement You are skilled at guest satisfaction and communication and enjoy a dynamic role that offers new opportunities and job satisfaction.

We are looking for an individual who will operate primarily as a Front Office MOD, with HR administrative skills as their additional specialism.

On a daily basis, the primary role of the MOD will be to ensure that the service provided is prompt, courteous and efficient throughout the entire operation.

The MOD will ensure that proper follow-up and necessary action is taken to satisfy each guest's needs.

The Manager on Duty will lead by example and be proficient in operations in as many areas as possible of the hotel.

This is a hands-on operational position based in the front office, where the MOD will be working on the front desk involved in service.

The HR duties will be provided specific days where more attention can be dedicated to these duties

This role allows the right individual to be a key service leader in the front office, while building their skills in additional areas, and serving as a key resource connecting all departments in the hotel.

Role and Responsibilities MOD - Front Office

Resolve guest issues and complaints, striving to exceed their expectations
Ensure accurate communication of information regarding guest requests to all relevant departments
Supervise, train, and manage the Front Desk Associates, Bell/Door, and Concierge Team
Operate the Front Office properly, efficiently and with profitability
Serve as a point of contact during emergencies, making quick decisions to ensure guest and staff safety
Assist with checkins, checkouts, and guest registration procedures
Manage room assignments and reservations to optimize occupancy rates
Collaborate with various departments such as housekeeping, maintenance, and food and beverage to ensure seamless operations
Perform any other reasonable duties as required by the Front Office Manager

Role and Responsibilities HR administrator

Assisting all hotel employees with benefit enrolment and inquiries
Coordinating with benefits providers and managing benefitsrelated documentation
Managing the onboarding process for new hires
Coordinating employee training sessions and staff committees
Communicating HR policies, procedures, and company regulations to employees
Updating and revising HR policies as needed

Requirements:

Full availability to cover both AM and PM shifts willingness to work irregular hours, including evenings, weekends, and holidays.
Hospitality Experience Required, with a strong preference for front office and/or supervisory level experience.
A bachelor's degree in hospitality management, hotel management, business administration, or a related field is preferred.
Valid BC Driver's license or equivalent is strongly preferred (Class 5). Ability to drive manual transmission is an asset.
Exceptional communication and interpersonal skills to effectively interact with guests, staff, and management.
Comfortable with a variety of computer systems. Experience with Opera property management system is an asset.
Strong organizational skills to manage multiple tasks, departments, and responsibilities simultaneously

- _Job is located onsite in Victoria BC. We are only considering applicants who are already legally allowed to work in Canada and able to start in the very near future. _

Job Types:
Full-time, Permanent

Salary: $26 per hour starting rate.
Extended Medical & Dental Benefits after waiting period.
Staff meal included with shift.
Clothing allowance included in role.

Application Deadline:
September 5thor when position is filled.

Approximate Start Date:
September - October 2023.

Job Types:
Full-time, Permanent

Salary:
From $26.00 per hour

Expected hours:
per week

Benefits: