Driver Trainer - Montréal, Canada - Johnston Equipment

Johnston Equipment

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary:

Driver Training order entry and management, which includes assisting reps in the preparation of quotes as needed, trainer calendar management (no calendar optimization), bookings, and all related communication, importing and maintenance of all customer training participant data.

Key Work Activities:

Activity A Order Entry & Management

65%

Verify submitted Driver Training orders for audit purposes and JSOX compliance.
Enter and process Driver Training orders received from sales reps (example: online keys, bookings, inspection booklets, participant books, TTT kits, reprints, or any other Driver Training related order) as per service level agreement (SLA)
Manage trainer calendars by:
Holding dates and offering date availabilities to sales reps based on first come, first served basis
Cancelling and rescheduling sessions based on notice received from sales reps and trainers
Entering bookings as received (focus on order entry maximization and not calendar optimization)
Planning travel runs (road shows) for distant location clients while considering travel and expenses
Submit travel expense requests on Concur on behalf of trainers for all distant training requiring overnights, flights & rentals
Office Duties: Process credit cards inspection booklets & participant books packaging & shipping (Parts), TTT kit upload, packaging & shipping (DT operations), inhouse wallet card printing (DT operations)
Coordinate, plan, and book training for GNJ employees such as technicians, trainers, sales reps and all other GNJ department employees as needed.
Ensure all invoices are processed in the system as soon as order is completed
Invoice customers using internal order system
Follow up with trainers and reps for any missing supporting information or documents delaying invoicing
Credit and rebill customers as needed
Work together with internal departments (Customer care, A/R, and Central Invoicing team) on customer complaints, corrections, clarification, and disputes related to invoicing
Collect and send all credit card transaction information required for processing prior to

Activity B Importing, Reports & Record Management

15%

Prepare reports of training records (online key status & training course data) per client site(s) or parent company as requested by sales rep
Assist with training record inquiries such as expiration dates, certificate reprints, training course data and specifics, and any other related training data inquiry
Import online transfer records daily from online course platform into internal order system
Import all internal and external training session data received from trainers
Import external training data received from clients for sessions conducted by their inhouse trainer (inhouse TTT participant data record management)
Create and maintain customer data file and participants records
Send certification for participants

Activity C Interaction with Internal & External Clients (Reps, Trainers, Supervisors, Clients & Other Departments)

15%

Participate and support the onboarding process for new trainers
Communicate with trainer supervisor regarding any trainer issues or training concerns
Train and support new sales reps regarding DT courses and order requirements
Interdepartmental communication and support as required
Assist internal customers with Driver Training quote preparation as needed
Quote verification, training & coaching as required

Activity D Individual & Team

5%