Customer Experience Specialist - Ottawa, Canada - net2phone Canada

net2phone Canada

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

net2phone Canada is seeking a tech-savvy, ambitious, customer-focused individual who likes to solve problems and wants to provide a world class customer experience.

As a Customer Experience Specialist, you will join our award-winning team that is obsessed with short wait times, first call resolution, and friendly customer service.

You will work with customers to help guide them through a variety of challenges.

Most interactions are quick and simple, but you'll often be required to think critically to determine the issue that's affecting a customer's VoIP service.

The pace is fast and the expectations are high, leading to a truly rewarding experience.

What we're looking for:_
The ability to support several VoIP platforms within the net2phone Environment (Our Client portal, Conference System, Faxing Utilities etc.)
Attention to detail. Utilizing tools available to you such as net2phone's online portal and cloudbased tools such as Salesforce you will own your work from beginning to end, tracking all activities along the way.
Clear communication in English. You will be supporting Canadian businesses over multiple mediums (Chat, Phone and Email)
Previous customer service experience. Retail, Hospitality, Call Center Support are just a few examples of where successful Support Specialists have come from.
Hustle, a positive attitude and the desire to grow. We are a highperformance, customercentric culture and we want employees to love what they do.
Basic computer skills. Prior VoIP experience not required.
Bonus points if you:_
Are bilingual in French and English
Have used a CRM to track your customer activity (i.e. Salesforce)
Can troubleshoot desktop and network issues
Studied technology, or have a tech hobby
Have worked at a Helpdesk in the past
What this role has to offer:_
Potential career growth. Customer Experience Specialists develop strong technical and personal skills such as troubleshooting, project management, and conflict resolution, offering opportunities for advancement, especially in the SaaS industry.
Opportunity to work with Canadian businesses while being a part of a global company.
Skill development and mentorship. You will learn how to provide an exceptional customer experience while juggling numerous tasks in an environment that is highperforming and nurturing.
Latest and greatest technology. Not only will you become a net2phone expert, but you will also become wellversed in a variety of industryleading SaaS tools.
A 'no silo' approach to team collaboration. You'll work with highperforming members from every department in the organization to achieve our transparent team objectives.
A voice. You'll be relied upon to provide input into how we can operate more efficiently and drive change in the Support department.
What net2phone has to offer:_
Competitive compensation and vacation
Annual Health and Wellness benefits
Optional insurance
A modern office (standup desks, collaborative rooms, green/outdoor space)
A nostigma approach to mental health and well being
Office dogs
A work hard/play hard mentality (foosball, volleyball, hockey, yoga, beer o'clock, bbq