Sales and Marketing Coordinator - Halifax, Canada - Hotel Halifax and the Barrington Hotel

Description

SilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada.

The company manages independent hotels and hotels operating under major franchise brands, such as Marriott and Hilton.

We are looking for a full-time Sales Coordinator at our Halifax properties.


What You'll Do:

• Manage telephone inquiries for the sales department regarding servicing customers, marketing, and promotional opportunities and account qualifying.
• Provide general office administration including filing, monitoring and replacement of collateral, office supplies, fax/photocopier maintenance etc.
• Assist as needed in preparing proposals, contacts, block space and followup regarding room block updates
• Assist with new prospects and target lists, coordination of sales blitzes and client service events.
• Compile and manage database for promotional mailings.
• Assist with preparation for tradeshows and sales missions.
• Assist with monthly action plans with the input of the Director of Sales and Marketing.
• Coordinate meeting room booking procedures, conduct site inspections, track payments and compile and analyze reports relating to wash factors, lost business, sales booking reports and cancellations
• Interact with guests to obtain feedback on product quality and service levels; able to respond to and handle guest problems and complaints.
• Effectively manage budgets to maximize revenue and meet customer needs.
• Assist as needed in strategic planning of budgets and programs including advertising, public/media relations, database/direct marketing, sales promotions, event marketing, website and collateral development.
• Attend preevent meetings as needed; attend and assist hotel functions when needed.
• Ensure all reader boards are programmed and current.
• Responsible for leading and promoting engaging and creative Social Media content of both hotels across all social media channels.
• Write and maintain content on social media; provide monthly updates to company websites.
• Interact regularly with sales, marketing and hotel leaders to talk about communication/promotion/marketing needs
• Coordinate efforts to manage the customer data
• Other related duties as assigned.

We Offer:

• Excellent Training Programs, Competive Compensation and Benefits Package
• Employee and Family Assistance Program and work/life balance
• Discounts at SilverBirch Hotels
• Access to a fitness facility and nutrition information
• Culture focused on Sustainable Engagement in a respectful and safe workplace
• Community Involvement, Volunteer Opportunities and Green Initiatives
• Celebrations for birthdays, anniversaries, and other Hotel events such as a summer BBQ, and annual holiday party

You Have and You're Good at:

• 1-year sales and/or hotel operational experience in a hotel environment.
• Postsecondary education in Hospitality, Commerce, Business Administration or marketing.
• Knowledge of events and catering processes.
• Computer skills including: MS Office: Word, Excel, Power Point, Opera and/or related catering/sales program.
• Sets a positive example for guest relations; pleasant phone manner and professionalism.
• Strong written and verbal communication skills; high level of attention to detail.
• Effective sales skills to secure new business and upsell products and services.
• Knowledge of Front Office/Reservations/Sales procedures.
• Proven interpersonal and organizational skills.
• Experience with creating and promoting social media content considered an asset.
• Able to multitask, meet timelines and prioritize in a fastpaced environment.

Your Hours:

• Shifts: Will include mostly days M
• F (evenings, weekends, and holidays on occasion)

Job Types:
Full-time, Permanent

Expected hours: 40 per week


Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Work Location:
In person