Senior Product Manager - Toronto - Lillio (formerly HiMama)

Description

About Lillio (formerly HiMama) and Our Mission:

At Lillio (formerly HiMama), we are committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with all of the building blocks for high-quality early care and education and helping early educators focus on what matters most for children's successful development and learning: relationships, play, creativity, and loving, nurturing caregiving. We are a social-purpose business with the goal of empowering early childhood educators through innovative, affordable tools that enable them to improve child outcomes, engage family members, and support continued professional growth for their staff. If you are excited about being part of an impact-driven business, focused on making a difference in the early childhood education industry, Lillio is the place for you.

Lillio is a Series B, private-equity backed business and we\'re proud to be part of the Bain Double Impact portfolio. Lillio is recognized as an industry leader, most recently selected by Fortune in 2023 for their "Impact 20" list, which highlights organizations that have built their business models around world-changing ideas to solve social and environmental problems.

We\'re a mission-minded company that provides a top-rated all-in-one software solution with a proven track record of partnering with early childcare programs across North America and globally. At Lillio, we are committed to the childcare market and provide wraparound support for every one of the needs associated with creating and running a high-quality program for children and families. We help administrators effectively manage their program, delight and engage families, develop their educators' knowledge and skills, and deliver high-quality, research-based teaching and caregiving experiences.

We're looking for… A motivated and adaptable Senior Product Manager to take on senior role within our Product team. The ideal candidate will thrive in the dynamic environment of a scale-up SaaS company and be a key driver of executing on our roadmap, specifically in the area of payments, learning management system and/or B2B2C products. They will be excited about the opportunity to build with a supportive Director of Product, and be involved in the roadmap execution of a PE-backed scale-up. They will thrive in the role of mentor to junior teammates, and bring a focus on detail and data-backed decisions to their work.

The Product Team you'll be joining

The Product team at Lillio is a small and high-performing agile team, committed to the product stewardship of our rapidly growing business. They are focused on stakeholder management across our Engineering, Educational Content and Design teams, and bring domain-specific expertise across the payments, childcare, and platform product areas - all while maintaining compliance with industry best practices as we grow our team.

We are looking for an experienced, passionate Senior Product Manager to shape our product as we grow.

Your Impact:

As a Senior Product Manager, you will be responsible for discovery, solution-ing, and executing against a roadmap of features and functionality that supports our core offerings and impacts happy customers all across North America, all of whom are deeply engaged in the care and development of young children:

Teachers - For early childhood educators, Lillio delivers on a promise of positive early learning outcomes by focusing on the foundational tools for essential caregiving support, lesson planning, content creation, and curriculum delivery. It strengthens school-to-home connections, building positive relationships between the teacher and home caregivers. And, it supports educators' personal and professional growth.

Administrators - For preschool owners/directors, Lillio is a back-office tool for setting up and successfully running a center or program, making administrative tasks such monitoring center activity, administrative reporting, collecting tuition payments, and communicating with parents easier so that Administrators can spend more time doing what they love.

Families & Caregivers - For families, Lillio is a direct window into their child's experience at school, fostering a critical connection to school life and activities. Lillio facilitates trust through highly engaging sharing and communication tools. It does so in an all-in-one app for parents to interact with every stage of their child's journey through care, providing continuity of education and care and giving insights into their child's development.

You\'ll do well in this role if...

You are an experienced Product Manager, who has a proven track record of delivering high quality products in the payments, education (or related) industries and who has demonstrated proficiency in the entire product lifecycle, from ideation to implementation. You have mastered the skills of leading through influence and can state your understanding of stakeholder management and communication from executive team to sales to engineering. You will have a burgeoning understanding of, and deep curiosity for, product-led business growth, understanding that you are responsible for your product's success in the marketplace and across the organization.

We\'re Looking for a Senior Product Manager to:

• Deliver product solutions that fit our mission and business goals
• Identify business opportunities and be able to frame and articulate the user problems within them
• Own and align the 6-12 month roadmap for your product stream
• Collaborate closely with designers and engineers to imagine the best solutions through research, discovery, ideation, etc.
• Guide the delivery of these solutions by working closely with the product team and stakeholders across the organization (experience working directly with Engineering teams and communicating value of decisions directly to Engineering)

Work within and facilitate our agile processes as part of a leadership triad

• Know when and how to bring designers, engineers and other stakeholders together to create the best solutions
• Implement programs and tools to coordinate necessary steps and stakeholders across the business, at all stages of product life cycle
• Have first-hand knowledge of how to tie product discovery and efficient delivery together to build best-in-class software

Bring a robust set of tools and data practices for shaping product vision and defining business outcomes

• Articulate problem sets
• Facilitate solution discovery
• Prioritize features and projects within a problem space
• Frame problems, validate assumptions, and de-risk solutions
• Establish metrics and KPIs that align to the higher business goals
• Make informed and confident decisions on how and when to move forward

Be a product leader within the company

• Work as a highly collaborative and effective team player
• Facilitate and collaborate on successful go to market planning and execution
• Mentor other Product Managers
• Coordinate feedback and communication processes with internal stakeholders

Required Experience:

• 6+ years of product management experience (in payments or education industries)
• 4+ years within Agile product development
• Experience developing go to market planning for new products or functionality
• Experience within the context of our industry (child care, early education) or business type (B2B SaaS, marketplaces) is a must
• Bonus if familiar with: Jira, Notebook LM, Pendo/UserPilot, Metabase/SQL

At Lillio you\'ll get to work every day on a suite of products that help to promote the development of young children

Don't have all the requirements but convinced you'll be able to make an impact? We'd love to hear from youPlease note that we place serious consideration to your application responses to all questions; only completed profiles will be considered for this role.

Lillio Perks

-- Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year. You must be willing to travel in-person as required for the role

-- Health benefits package includes medical, dental and vision

-- Paid time off, including vacation, personal and volunteer days

-- Opportunities for learning, mentorship and professional development

-- A subscription to the mindfulness and meditation platform, Headspace

-- Ongoing team-wide and company-wide virtual social activities and success celebrations

Accessibility

Lillio is committed to inclusiveness, equity and accessibility. If you require accommodations at any step of the application or interview process, please indicate so under the "Accommodations Question" box on your application. Accommodations may include but are not limited to: alternative methods of communication, providing a detailed "what to expect", or modified testing. Please note this list is not exhaustive and we are more than happy to discuss other accommodations as required.

Commitment to Diversity

Diversity, Inclusion and Belonging are central to Lillio\'s core values. Lillio aims to ensure we provide a safe environment for everyone to thrive while bringing their authentic selves to work. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences. Embracing these differences while coming together with a common purpose is what makes our team extra special. Our focus on inclusion and belonging is activated in the day-to-day culture at Lillio through our Diversity, Inclusion and Belonging (DIBS) committee, our bi-weekly DIBS discussions, DIBS Slack community, D&I training and education, volunteer days, donation matching, and more.

Equal Employment

Lillio is an equal employment opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.