Operations Supervisor - Toronto, Canada - Legends Attractions

Legends Attractions

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Role:

The Operations Supervisor will be responsible for supervising all activities within the Observatory Operations department while maintaining a specific focus on the guest experience and day to day operations of the Observatory.

This position reports directly to the Operations Manager.

Company Overview:
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution.

Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends.

We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners.

Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities:

This position reports directly to the Operations Manager.

Assist in managing the Observatory Floor Staff, Guest Services Desk and occasionally perform special projects as requested
Responsibilities include: training and working with Observatory staff, assigning and directing work; appraising performance; addressing guest complaints, resolving problems; lead role in emergency response situations
Prepare daily line schedules for Operations staff
Ensure that proper procedures are followed including but not limited to maintenance of the cash log and accurately keeping all other financial/ticketing system records as required
Ability to work and coordinate with internal departments including Sales and Marketing and Human Resources
Ensure staff compliance with established guest experience, security, sales and record keeping policies and procedures
Inform staff of any changes in policy, procedure, and Observatory operations
Liaise between Operations Manager and hourly staff, including building security and maintenance
Perform the duties of Guest Services Desk, and Observatory Floor Staff as needed

Qualifications:

Minimum 13 years' experience in operations, preferably in an attraction, entertainment or hospitality environment
HIGH level of demonstrated customer Facing experience in a supervisory role
Proven operational experience in a highvolume environment
Must be organized and able to execute on the operations side of the business
Proficient in Microsoft Office (word, excel, PowerPoint). POS ticketing systems a plus
Quick learner with ability to handle multiple projects and meet deadlines
Ability to work well with and manage different personalities
Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
Excellent written and verbal communication skills
Familiarity with Seattle market a plus
Ability to stand for prolonged periods of time
Ability to work nontraditional hours (nights, weekends, holidays)

Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Legends is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Skills:
Preferred