Customer Service Associate - Mississauga, Canada - Exela Technologies

Exela Technologies

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Key responsibilities include:

**- Backfill for front receptionist
- greet visitors, answer phones, and hospitality duties**

Identify objective data and enter ("key what you see") at a high level of productivity and accuracy.

- Perform data entry task from a paper and/or document image

- Utilize system functions to perform data look-up and validation

- Maintain high degree of quality control and validation of the completed work

- Identify, classify, and sort documents electronically

- Update computer records on multiple local databases

- Locate, retrieve, maintain, organize and assist users

- Retrieve and/or archive documents

- Ensure operating and quality standards are met based on service objectives

- Maintain accuracy of required reports and logs

- Ensure the highest level of customer care

- Ensure adherence to business guidelines, safety, and security procedures

- Support financial results by minimizing site waste and rework

- Create excel spreadsheets, mail merge projects and word documents

- Ability to multi-task and manage multiple priorities and deadlines is critical

- Perform A/P functions

- Assist with general facility computer task and support

- Process system access requests for client

- Dependable, Self-motivated and accountable

- Must be a team player with a solution minded attitude

- Take direction from supervisor or site manager

- Participate in cross-training and perform other duties as assigned (answer phones, outgoing shipments, etc)

- Perform other tasks as assigned - Adhering to all safety procedures

Position Requirements:

- High school diploma or equivalent (GED) required - Minimum of 1 year A/P related experience preferred - Ability to communicate both verbally and written with customers and company personnel required - General knowledge of Access and Lotus notes databases - Must become fully familiar with a variety of on-site equipment and be capable and willing to perform first level troubleshooting - Strong organizational and administrative skills preferred - Proficient with PC and windows - Proficient in MS Office - Ability to walk, sit, stand or sit for long periods (possibly entire shift) - Ability to adhere to employee attendance policy Preferred

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Qualifications: