Patient Service Agent - Owen Sound, Canada - Grey Bruce Health Services

Grey Bruce Health Services

Verified Company

Owen Sound, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CASUAL

POSITION TITLE:
PATIENT SERVICE AGENT

DEPARTMENT:
CENTRAL REGISTRATION

POSITION LOCATION:
OWEN SOUND

UNION AFFILIATION:
OPSEU - CLERICAL

STATUS:
CASUAL

WAGE RATE:
$ $24.384
***Reporting to the Manager of Registration and Switchboard, this position consists of patient service for the registering, booking, interviewing, scheduling and confirmation of patient visits as the primary focus. It also includes scheduled order entry and data quality.

QUALIFICATIONS

High school Diploma and/or postsecondary medical secretarial education or equivalent
Successful completion of PM Access (testing and training is available through Organizational Development and Learning)
Proven experience in clinical scheduling environment which includes using Cerner ESM
Ability to utilize Cerner patient information system, which includes ADT procedures, FirstNet tracking & triage registration, statistical verification, census reporting
Excellent interpersonal and communication skills
Attention to detail and accuracy
Patientservice focused
Ability to multitask
Microsoft Office experience in Word and Excel (to be tested)
Typing 30 WPM (to be tested)
Medical terminology (to be tested)
Ability to understand verbal and written instructions
Capable of filing
Ability to work all shifts
Recent satisfactory attendance and performance records
Adherence to GBHS 'CARE' Behaviours (Collaboration, Accountability, Respect, Excellence) and 'LEAD' Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at GBHS through patient safety knowledge, skills and attitudes