Support Service Coordinator - Ottawa, Canada - SIRVA

SIRVA

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role Overview

What You'll Be Doing
Customer Service

Superior ability to identify and understand customer needs and address them in a timely manner
Address escalations timely and with superior professionalism with a customer \ client mindset
Adhere to the Sirva core competencies at all times

Tasks

Manage and resolve queries and escalations on a timely basis (initial acknowledgement within 24 hours)
Monitor customer inquiry and exception workflows regularly to ensure resolution within the defined service level agreement (SLA)
Attend and service client calls as necessary.
Need to be a team player with excellent ownership
Perform tasks in accordance with any statutory or legal requirements.
Ensure all resolutions and processing are in line with the process and rules of engagement.
Communicate at regular intervals to the customer and / or stakeholder advising on the status of the request
Ensure all interactions and transactions are accurately and timely documented in the ticketing / tracking systems and business operations systems for full transparency.
Save all departmental documents electronically in an easy to retrieve location and adhere to a paperless environment.
Work closely with our supplier management team, client accounting teams and destination service providers in multiple locations across the world to ensure quality and timely services are being rendered to our customers.
Ensure continuous learning and development of self.
Contribute to the knowledge base for the betterment of overall operations
Recommend process improvements changes based on business objectives
Projects and / or tasks as assigned by supervisors.

What You Bring to Sirva

Bachelor's Degree preferred
2 years of experience in business operations process
Excellent communication skills (both written and verbal)
Multilingual (French, Russian, Japanese, Italian, Spanish) is an asset
Knowledge of relocation industry will be an added advantage
International experience will be an added advantage
Demonstrate high levels of customer service and operational excellence
Experience in multichannel communication environment
Ability to multitask and prioritize in a fast paced environment
Ability to collaborate successfully with employees from other departments
Proficient in Microsoft Windows environment (Excel, Word, PowerPoint, SharePoint)
Career oriented individual looking for a long term association
You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.

What Sirva Offers

Competitive salary and incentive plans
Workplace flexibility for a balanced work/life approach
Comprehensive benefits packages and wellness program
Generous companypaid vacation days and holiday time
Challenging, collaborative, diverse corporate culture
Ongoing opportunities for learning and career development

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product.

We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business.

You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve.

We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives.

Those perspectives lead to new ideas. New ideas lead to innovation and excellence.

Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.