Service Resource - Brampton, Canada - NCH Canada Inc.

NCH Canada Inc.
NCH Canada Inc.
Verified Company
Brampton, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Job description
We are looking for a highly motivated, organized person who thrives on the challenge of getting things done.

This position will primarily be responsible for the coordination of technicians and work schedules, relaying incoming work orders and providing support and inquiry responses to customers and technicians.

The Service Resource & Scheduling Specialist also maintains files, forms, records and billings; ensuring all forms and billings are complete and accurate.


Job duties will include but not limited to:

  • Dispatch technicians to various jobs and work sites; providing them with all relevant details concerning service to be provided according to priority;
  • Provide customer support by addressing any questions, problems, or requests for service;
  • Record and maintain files & records of customer service requests, work or services performed, charges, reports and other dispatch information;
  • Prepare weekly/monthly schedules for technicians;
  • Process quotes received by sales representatives;
  • If necessary make accommodation arrangements for technicians (i.e. booking flights/hotels);
  • Organize, maintain and coordinate office records and files in their proper locations;
  • Other projects and duties as assigned.

Requirements:


  • Superior organizational and time management skills.
  • Exceptional interpersonal, communication and follow up skills.
  • Ability to work in a high stress / high demand environment.
  • Strong analytical competencies for planning and scheduling.
  • Accountability & Adaptability.
  • Ability to work well with cross functional teams.

Schedule:


  • 7.5 hr shift with 1⁄2 lunch
  • 10:00 am to 6:00 pm (day shift)
  • Monday to Friday

Here's what we will provide:


  • A great team
  • Safe and positive work environment
  • Excellent compensation package
  • Benefits and other incentives
  • Remote Work: Flexible

Job Types:
Full-time, Permanent


Benefits:


  • Company events
  • Company pension
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Vision care
  • Remote Work: Flexible
Chem-Aqua Services is committed to providing accommodation during our recruitment process for applicants with disabilities, upon request.

If you require accommodation at any time during the recruitment or interview process please let us know once we contact you.

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