ADF - Support Engineer 5 - Vancouver, Canada - TEKsystems
Description
Top Skills' Details
1. Minimum 5 years experience with Azure Data Factory - Experience with designing, building, testing, and maintaining end-to-end data pipelines, data integration, ETL processes, and data management delivery within Azure Cloud using Azure Data Factory
2. Minimum 5 years experience with experience with one or more Big Data or Analytics Products and Service.
o Azure Data Factory
o Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks
o Azure Cosmos DB, NoSQL Services, MongoDB
o Data Lake
o Cloud Streaming technologies
o Open Source Ecosystem (Linux, Apache, etc.)
3. Minimum 5 years experience with ETL or SSIS - Someone who has experience with ETL development
Description:
The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Job Responsibilities:
• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Typical Day in the Role
• Purpose of the Team: The team supports customers on issues with Azure data factory, Azure Synapse pipeline, data flows and data factory. Final point of escalation and resolution for advanced technical support for highly complex products. Provides support via telephone, written correspondence, and electronic media.
• Key projects: This role will contribute to supporting the team with being the final point of escalation and resolution for customers.
• Typical task breakdown and operating rhythm: Customer opens a case, and the case gets assigned to a support engineer. Currently each support engineer is receiving 1 to 3 cases per day. They would cover those cases and work with premier customers. They will support 5 to 15 cases per week.
Work Environment:
• 40hr/week, standard schedule M-F, there could be a change in rotation down the line (Tuesday to Saturday, or Sunday to Thursday). Someone who is flexible with this is ideal.
Skills:
azure data factory, technical support, ssis, etl development, azure, big data
Top Skills Details:
azure data factory, technical support, ssis, etl development, azure,big data
Additional Skills & Qualifications:
Qualifications:
• Associate's degree in computer related field or equivalent training required
• 5-7 years experience required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one's time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
À propos de TEKsystems:
Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d'un nouveau monde d'opportunités. Nous sommes une équipe solide de personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une société du groupe Allegis.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.