Assistant General Manager - Ottawa, Canada - Larga Baffin

Larga Baffin

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

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Description

_Larga Baffin has an exciting opportunity as a: Full Time Assistant General Manager_

_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._

_ A special thank you to all front-line workers for your commitment and dedication to serving those in need_
Position Overview

The Assistant General Manager under the direction of the General Manager, will primarily be responsible for assisting the General Manager with the overall daily operations of the company including office management, technology, human resources, health and safety, contracts and administrative staff.

This position will help create company wide policies and procedures ensuring they meet or exceed compliance requirements and best practice standards.

This position will play a role in leading the management of strategic performance metrics and targets for the company.

The Assistant General Manager must possess a clear and solid understanding of the issues faced by the organization and the industry and ability to manage daily company operations.

The Assistant General Manager is expected to assist in creating an environment where guest and staff expectations are met or exceeded and leading the team to achieve a pleasant, efficient and productive work environment.

Key /Responsibilities

Aid the General Manager, with the support of the Supervisors/Managers, in directing the overall daily office operations of Larga Baffin including office management, technology, human resources, health and Safety, contracts and administrative staff.
Help in creating Larga's policies and procedures ensuring they meet or exceed compliance requirements and best practice standards.
Play a role in leading the management of strategic performance metrics and targets that are consistent with company goals.
Contribute to the development and implementation of the annual budget with departmental Managers, and longterm financial plans of the company.
Contribute to the Planning of the audit of the financial statements.
Act as a liaison for service providers, on operational matters, and with the community to ensure smooth service of the business.
Foster an atmosphere of cooperation and promotes positive teamwork among the team.
Provide support to HR/Managers and Trainer/IT Administrator and/or sources all training required for the departments to meet service requirements.
Coach supervisors/managers daily.
Along with the General Manager and President, assist in promoting all operational standards to ensure consistent client service.
Handle client, staff and service provider complaints/issues, in conjunction with the General Manager and President.
Review Manager's quarterly reviews and provide feedback with HR and the General Manager.
Ensure Client Care department maintains a Fire Safety procedure and promotes safety awareness.
Liaise and work with the Union.
Assist with the launch of Project Management System (PMS).
Assist the General Manager, President, Trainer/IT Administrator on any upgrades or purchases of new computer systems.
Facilitate a workplace succession plan to identify potential areas for employee promotion.

Minimum Job Requirements

Previous management experience of a similar operation (i.e. a hotel, group home or residence)
Strong knowledge of all provincial work standards, WSIB, driving laws, Human Rights, employment standards
Must lead by example and be a role model (proven ability to lead and inspire)
Must have excellent oral and written communication skills in English
Al basic understanding of Inuktitut or the willingness to learn
A clear and solid understanding of the issues faced by the organization and the industry
Ability to delegate, set expectations, and monitor progress
Experience with coaching and development of managementlevel employees
Experience with implementation of strategies and initiativebased project leadership
Sound analytical thinking, planning, prioritization and execution skills
Graduate degree in business administration, management, organizational development, or related field
5 years of progressive experience in a management role
Workplace Hazardous Materials Information System (WHMIS) training
First Aid/CPR Certification
Familiarity with the budgeting process and working with financial statements.

Skills & Abilities

Cultural sensitivity to our clients
13 years' experience in Human Resources ie: management, policy review, interviews, job offers, reconciliation, training, shift work considered an asset
Knowledgeable of the Inuit culture and clients' preferences, and show consideration towards their needs
Ability to prioritize and manage time effectively and adapt to change
Ability to work in an environment that encourages and fosters teamwork, participation, creativity, openness, and mutual re