Lead Ground Service Agent - Ottawa, Canada - Strategic Aviation Services Ltd.

Strategic Aviation Services Ltd.

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come join the exciting world of aviation Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality.

For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met - on time, every time.

Do you have an interest in the Aviation industry? We are searching for individuals who are team players and eager

Summary

Lead GSAs assist in communicating policies and procedures within their operation. They assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee. "Lead by Example" concept is strongly promoted.
Leads must report to work on a regular and timely basis; report directly to the supervisor or manager on shift.
Relay instructions from Operations to all ground service agents.
Actively participates in the Safety Management System (SMS)
Performs all functions of ramp agent, as needed.
Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry).
Works in conjunction with ramp team and remains within the footprint of each assigned flight to oversee the safe and timely operation.

Responsibilities:

Ensure the health and safety of all workers
Be knowledgeable about the Act, the regulation and the Guidelines
Know the work process, the hazards involved and effective control measures for the hazards
Ensure workers are made aware of all hazards
Ensure workers are made aware of all hazards

known or reasonably foreseeable

Ensure workers comply with the Act, the Regulations, etc.
Provide/verify workers' training before undertaking new tasks
Verify that workers' performance meets expectations for safety
Actively seek out emerging hazards
Record one daily entry in a Supervisor's journal or log
Correct improper work activities and conditions
Positively reinforce safe/proper work performance
Coordination and oversight of aircraft turnaround activities
Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements
Responsible for the safety and security of all employees
Ensure documentation is clear, appropriate, and frequent enough to show a systematic approach

Job Duties

Coach, mentor, and train new staff upon completion of ground theory training though On the Job Training.
Delegate daily flight responsibilities among ramp team members and delegate tasks to all team members.
Conduct briefings on pre

- arrival/departure for each flight; ensure ramp set up and preparation is performed and obstacle clearance zones are clear; perform walk around inspection for each flight after arrival and before departure.

Follow and enforce all airline standard operating procedures. All information is found in the service manuals for all customers specific to the base.
Ensure proper first aid procedures are administered to injured staff and correct reporting procedures are carried out
Intelex (Safety Management System
SMS) must be generated and sent out within 3 hours of occurrence.
Complete DFR's, including fuel burn reports and deicing logs.
Complete flight paperwork including (but not limited to) lavatory log, deice log, and daily shift paperwork such as shift report, GSE checklist, and cabin service cleaning report,
Report load plan in accordance to SOP bin load discrepancies or any deviation from the planned load to operations.
Ensure proper handling and loading of bags, live animals, and special cargo; ensure freight, mail, cargo, and baggage is received and delivered in a timely manner; obtain last bag clearance from bag room for each assigned flight.
Coordinate the release of cargo shipments and any special requests from the flight crew, gate agents, or any other customer service entity; follow all airline SOP in accordance with training.
Delegate job duties as required with followup to ensure completion.
Ensure the ops manager is notified of any changes to the situation.
Adhere to all policies and follow established procedures.
Participate in required meetings providing input and recommendations.
Perform other ground service duties as assigned.
Participate in regular base meetings with operations team.
Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary
Ensure staff have access to the Quality Management System information in enabling them to comply with company policies, processes and procedures
Ensure employees are adequately trained