Senior Application Support Analyst - Toronto, Canada - 0000050007 Royal Bank of Canada

Description

Job Description

What'll you do? Functional Support: Support TradeOps in configuring Charles River system to support the trade life cycleProperly set up new accounts and provide permissions accordingly (SQL script needed)Set up accurate privileges of traders and portfolio managers in Charles River systemProvide ad-hoc report using SQLDiagnosing user reported software UI issues (front end displays, data issue, etc) Technical Support: Handle level 2 escalations of overnight batch job failure (windows batch job + PCF/OCP4)Investigate and resolve data issue by looking at automated batch job logicPerform Database refresh in lower environmentsCopy data from one database to another using MS SSMSResolve lower environment config issues (related to both vendor software and RBC codes) Project Work: Coordinate with stakeholders, see through project from DEV to PROD lifecycle. Build infrastructure when needed, perform system config and code release when needed. Maintenance Task: Document all system config (firewall rule, job logic, etc.)Database archiveDisaster Recovery ExerciseNPID password reset SRE Work: Automation, self-healing, monitoring solutions What will you need? Must have: Undergraduate degree in STEM/Economics/Finance Working knowledge of: Windows Server, SQL (Microsoft SQL Server), Operating System Admin, Windows CMD commands Proficient communication skills to be speak with none-IT person Nice to have: Mainframe JCL, ITIL foundation, Windows Batch scripting, UNIX shell scripting, PCF, OCP4, UCD, ServiceNow What's in it for you? WHAT'S IN IT FOR YOU? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

#LI-Hybrid#LI-POST#TECHCPJ#LI- Job Skills Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Microsoft SQL Server, Standard Operating Procedure (SOP), Structured Query Language (SQL), System and Console Operations, System Applications, Systems Software, Windows Batch Scripts Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at