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Public Safety Telecommunicators - Burlington, Canada - City of Burlington, Ontario

City of Burlington, Ontario

Verified Company

Burlington, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description

Working for the city of Burlington:
A great career is closer than you think.

Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

Location:

Position Overview:

The City of Burlington is looking for
one (2) Permanent part-time fire public safety telecommunicators (commonly referenced as fire dispatcher).

The primary focus of this position is:

Receive incoming calls on emergency 911 lines, assess and prioritize the needs, and initiate the appropriate fire resources using computer aided dispatch system.
Receive incoming calls on the nonemergency lines from the public.
Able to quickly assess information provided by callers to correctly dispatch the required fire resources in accordance with established policies and procedures.
Monitors resource availability within assigned geographic areas and makes appropriate reassignment of fire apparatus to ensure optimal coverage is maintained based on available resources at any given time in accordance with departmental policies and guidelines.
Operate computerized radio console and familiarity with P25 trunk radio operations including managing radio emergencies and patching talk groups.
Familiar with fire station alerting systems, mobile data terminal in fire apparatus.
Maintain communication with responding fire crews to ensure safety and resource requirements are met, including tracking benchmarks and actioning critical resource requests from the Incident Commander
Operate effectively in a fire dispatch centre that utilizes a hybrid calltaker/dispatch model. Must have the ability to dynamically shift between roles depending on the demands for service.
Must meet and maintain minimum training and recertification as a fire public safety telecommunicator.

Requirements:

Minimum education of grade 12 diploma, GED, or validated equivalency, e.g. continuing education certificate or diploma.
Well developed keyboarding skills with a minimum speed of 50 words per minute, combined with 75% proficiency.
Strong cognitive and psychomotor skills in the areas of reading, spelling, speech, mathematics, written communication, listening and basic computer skills
Strong multitasking skills used to organize and prioritize numerous simultaneous calls and required fire resources, including personnel, equipment, and apparatus.
Able to speak English with a clear authoritative voice over telephone and radio
Combination of public safety telecommunicator training and/or related work experience in a public safety dispatch centre.
Has the ability to react quickly, logically, efficiently, and calmly in emergency situations
Be able to sit / stand at dispatch console for long durations of time
Is a dedicated team player who can also work independently without continual guidance or instruction
Committed to professional customer service excellence
Always exhibits integrity, ethical conduct and maintains confidentiality in relation to activities within the fire dispatch centre
Work up to 12 hours per shift including weekdays, weekends, and statutory holidays
Applicants must be flexible to work day and night shifts and be available for partial shifts and callins for shift coverage, sometimes with short notice
Public Safety Telecommunicator in a Fire Dispatch Centre
Fire Dispatch experience managing composite fire service resources
Familiarity with and experience operating within a fire incident command system
APCO Public Safety Telecommunicator Certification
APCO Fire Service Communications Certificate
Certificate from an accredited educational institution in Emergency Telecommunications
Incident Management System (IMS This provincial certification course is an introduction to the Incident Management System.