Virtual Client Success Partner - Vancouver, Canada - SAP

SAP

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We help the world run better

The SAP Cloud Success Services organization is aiming to expand the Virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance via our Virtual Customer Success Partners.

Associate Virtual CSP's will report to the regional director of the region and primarily focus on supporting a large customer portfolio in an inbound / on-demand mode.

This entry-level associate will also assist the regional teams with administrative responsibilities and tasks to further optimize the customer engagement, with the ultimate goal of retaining and expanding our customer base.

Further responsibilities:

Help customers ondemand with support and guidance with their SAP cloud products
Orchestrate with internal stakeholders to help customer unlock value realization
Help VCSP team with administrative tasks
Identify new opportunities and unlock value for a large segment of customers
Proactively target customers to increase consumption and/or identify crosssell and upsell opportunities
Assist customers reactively with inbound inquiries that are in scope for Inbound team.
Contribute to improve overall Net Promoter Score (NPS) & accelerate SAP's reference pipeline

Requirements:

Location: Vancouver
1+ year of experience in a client facing role, managing complex customer relationships, preferably in the Software industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management or Consulting
Previous experience working with SAP cloud SaaS solutions like S4 Hana Cloud, Digital Supply Chain, Human Experience Management, Customer Experience, or Ariba would be a plus
Experience managing
high volume of customer engagements
Proven experience working with diverse, cross functional teams, both virtually and globally
Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fastchanging environment
Desire to learn and develop within a fastgrowing team
Strong orientation towards teamwork and collaboration
Strong interpersonal skills which aid to build relationships externally and internally
Creative problem solving under pressure when working through customer issues
Excellent listening, written and oral communication skills
Working with customers across the North America region, this job requires language fluency in English.

We build breakthroughs together

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID:
|

Work Area:
Sales |
Expected Travel: 0 - 10% |

Career Status:
Professional |

Employment Type:
Regular Full Time |

Additional Locations:
Virtual - Canada #LI-Hybrid