Clk 12r - Burns Lake, Canada - BC Public Service

BC Public Service

Verified Company

Burns Lake, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Title- CLK 12R - Customer Service Representative- Position Classification- Clerk R12- Union- GEU- Location- Burns Lake, BC V0J 1E0 CA (Primary)- Salary Range- $49, $55,838.

67 annually- Close Date- 2/7/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry Branch / Division- Service BC- Job SummaryService BC Division is government's chief provider of citizen
- and business-centered services. Through our province-wide network of over 65 in-person service centers and a province-wide Contact Centre, we provide over 300 services on behalf of close to 40 partner ministries and agencies.

Through BC Registries and Online Services, we provide trusted registry services including the Corporate Registry, Personal Property Registry, Manufactured Home Registry, OneStop Business Registry and BC Online.

We also have an important mandate to deliver secure and privacy-enhancing identity services for citizens and businesses, through the Provincial Identity and Information Management Program, to support access to digital government services and information.

Within Service BC Division, our people and our culture are important to us.

We look for people who are motivated to deliver an excellent service experience to citizens, businesses, colleagues, peers, clients and partners.

Our vision is to deliver innovation, value, and service excellence to the citizens of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization.

We believe in being kind and helpful, and we are committed to delivering "Service with Heart".

The role of a Customer Service Representative (CSR) is to provide an excellent service experience to citizens and businesses across a broad range of programs.

A CSR is the frontline contact in the delivery of these services and will provide in-person counter service and telephone services to citizens.

CSR's are expected to be knowledgeable; citizen service oriented, and exhibit a high degree of tact, diplomacy and discretion.

All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC.

Clerical and administrative functions include documentation batching, calculation of fees, recording of transactions, writing related correspondence and reports; and assisting with other administrative aspects of the office.

Job Requirements:

Minimum grade 12 graduation required, or equivalent (GED).
Experience providing customer/client service experience.
Experience with conflict management and dealing with emotionally charged individuals or groups.
Clerical/admin experience, education and/or relevant training.

Preference may be given to applicants with the following:

Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
6 months or more of experience in any of the above requirements.
Completed a training program focused on customer service/service excellence.
Clerical and Administrative office experience in a public service (Municipal, Provincial, Federal) environment.
Experience in handling financial transactions (e.g., payment processing, cash handling) from the public.
Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy.

Willingness

Willingness to keep selfinformed on current trends and issues through ongoing training, education, and participation in branch projects.
Willingness to perform repetitive tasks while standing at a counter or getting up and down from a chair frequently, for up to seven hours a day.
Willingness to lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool.
Willingness to travel occasionally, for varying lengths of time.

About this Position:

An eligibility list may be established.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities.

For more information, please see What We Offer.

How to Apply:

Cover letter required:
NO - Please do not submit a cover letter as it will not be reviewed.

Resume:
YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which y