Supervisor, Order Management - Lunenburg, Canada - High Liner Foods

High Liner Foods

Verified Company

Lunenburg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Supervisor, Order Management

About High Liner
Foods
High Liner Foods was founded in
1899 in Lunenburg, Nova Scotia, Canada as a small salt fish company. Lunenburg is still the current home of our Canadian Operations. As a category leader in Seafood, High Liner Foods has a strong footprint across Canada and the U.S. with close to $1 billion in sales.

High Liner Foods is the seafood brand people trust.

Every day we're _Reimagining Seafood to Nourish Life_ through a focus on our customers, innovation, and of course, responsible operations.

Our talented team is committed to the High Liner Foods goal of becoming the leader in branded, value-added seafood in North America.

We offer professional, technical and operational career opportunities across Canada and the United States. We believe in building a high-performance organization by investing in our people. We are focused on developing future leaders from within and fostering career growth and advancement.

It's our time to make waves. Join us.

High Liner Foods is a career destination.

We look for high-performing talent who value:

Safety it's our #1 priority
Opportunities to contribute to your community through volunteerism
A culture of inclusion, support and recognition
Senior leaders that are highly accessible and available to employees
A strong focus on education and career development through training
Competitive salary and performance rewards
A comprehensive benefit plan designed to keep up with the changing healthcare needs across North America

Essential Duties and Responsibilities:

Oversee the daytoday activities of
Order Management operations which includes up to eight salaried Order Management Representatives
Ensure labor balance between the representatives
Responsible for ontime and accurate order processing of customer sales orders
Assure that all sales orders are processed efficiently and effectively to achieve 98.5% on time deliveries.
Respond to the needs of internal and external stakeholders as needed with regards to order fulfillment
Additional responsibilities related to Order Management include the following: Broker relations, day end sales reporting, export order creations, credit order/RMA management, shelflife preference management, system optimization and product allocation management in conjunction with Sales (while appropriate).
Liaison between High Liner Foods and Logistics / E2Open as it relates to the execution of ontime deliveries and rectify recurring disruptions in service to our customers.
Oversee/support prompt investigation of and resolution to any Logisticsrelated deductions.
Alert DRP team of any known inventory shortage risks where stock transfers are required.
Review shortage reports to assist with ontime transfers of finished goods to the appropriate warehouses.
Research, address and rectify any bottlenecks and disruptions to filling customer orders as it relates to distribution planning, inventory control, and customer service. Collaborate with stakeholders to create permanent solutions.
Assist with Procurement, Sales & Inventory Planning, DRP, Warehousing, Forecasting and other stakeholders to ensure messages are being generated accurately and according to forecast as needed
Weekly Key Performance Indicator monitoring and reporting
Budget tracking and reporting for Order Management and applicable T&W functions
Ad hoc reporting

Qualifications:

Excellent organization skills ability to manage multiple projects and priorities
Strong team player and team leader
Knowledge of Warehouse Operations, Logistics and WMS systems to enhance order management and logistics processes
Familiarity with Warehouse and/or Transportation Management Systems and understanding of how to leverage it to benefit the operation. Understands and utilizes fundamental process developing techniques to improve efficiencies and productivity
Strong communication and interpersonal skills
Create and sustain a safe work environment
Effectively manages the team and knows how to leverage personnel to benefit the operation.
Knows and utilizes fundamental process developing techniques to improve efficiencies and productivity
Must have 25 years of experience in Customer Service or Logistics related operations, specifically in the areas of Order Management and logistics as well as a broadbased experience in overall Supply Chain.
Excellent attention to detail. Excellent written and verbal communication skills.
Effectively utilizes metrics to drive results
Bachelor's degree required or equivalent experience in Logistics, Warehouse Operations or Supply Chain related areas. APICS certification a plus. Experience with Lean Manufacturing and/or Six Sigma initiatives preferred.
Travel required 10%

High Liner Foods is Remote Friendly We offer a Flexible Hybrid Work Model where corporate office employees have the flexibility to choose a