Resident Services Coordinator - Carleton, Canada - Revera Inc.

Revera Inc.

Verified Company

Carleton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description
Revera owns and operates retirement residences and long term care homes in the senior living sector.

Purpose. Passion. People.
We are purpose driven. We are passionate. We are connected. We are truly out to live our best lives, as we come together to help others live theirs. Join our team today and build your career with us.

Reporting to the Executive Director, the Resident Services Coordinator is responsible for liaising with Residents and Families during the admission process and annually thereafter.

Key Outcomes:

Live our values of Respect, Integrity, Compassion and Excellence
Lend a helping hand
Cultivate relationships with staff, residents and families
Lead with H.E.A.R.T. (hear, empathize, acknowledge, respond, thank)

Key Responsibilities:

Liaises with Residents, families, and outside agencies;
Ensures that all appropriate contacts are established and maintained within the community inorder to maximize the availability of potential residents and to obtain feedback with regard to the services required;
Ensures that residents and/or families are provided with all pertinent information, including a detailed tour of the facility. Develops and run preadmission seminars and other appropriate workshops in cooperation with other staff;
Assists with maintaining the education files of employees ensuring all mandatory Education expectations are met;
Develop and provide education including new hire orientation throughout the calendar year for all home staff as required for all classifications;
May be required to participate in the development of the annual business plan, operating budget, capital plan, marketing plan and continuous quality improvement;
Provide general office support as required

Required Education, Credentials and Experience:

Community college level courses or equivalent preferably in healthcare or social services discipline
Certification and/or experience in Adult Education is considered an asset
Previous experience in broader healthcare or social services setting an asset
Demonstrate emotional intelligence in handling stressful and demanding situations
Proficiency in a second language is an asset
Knowledge of operating systems considered an asset
Proven ability to close sales and experience in working effectively with seniors in a health care environment
Marketing experience would be a great asset
Current (within 6 months) Vulnerable Position/Sector Screening (VPS)
Vaccines are a proven, safe and powerful weapon in our battle against COVID19. Now that vaccines are widely available and recognizing that many of our staff are already vaccinated, vaccination will be a condition of employment for new hires, except when impossible due to legitimate, established exceptions. _The vaccine must be a _twodose COVID19 _vaccination series approved by Health Canada_._ _This is one more important step to protect both our residents and staff as we continue to battle this deadly virus._