Service Advisor - Acheson, Canada - Fraserway RV

Fraserway RV Acheson, Canada

2 weeks ago

Full time

Description

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a highly motivated, enthusiastic team player to join our Edmonton, AB Dealership as Service Advisor . This is a Full-Time, Regular position. Schedule will be Monday to Saturday 8:03am – 5:00pm.

The primary focus of the Service Advisor is customer service. The Service Advisor is held accountable to ensuring all customers are treated with respect and integrity, ensuring a smooth book-in process by under promising and over delivering. If the location does not have a Service Manager, the Service Advisor will report directly to the General Manager.

The Service Advisor is responsible for listening to customer concerns and requests and working with the RV Service Technicians to ensure everything necessary is done to meet and exceed the customers' expectations. It is important to clearly communicate with the customer at the time of drop-off and pick-up as the customer must approve the repair costs prior to completing the work.

WHY JOIN OUR TEAM

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

Opportunities for career growth and development

Competitive Healthcare Benefits Package

Employer matching RRSP program

Corporate discounts on computers, flights, hotels, etc.

Employee/Family Bursary Program

Friendly and supportive work environment and an ambitious team

Discounts on RV purchases, rentals and parts

Company events focused around social action and getting together as a team

JOB DUTIES:

Adhere to the company Mission, Vision & Values

Scheduling customer appointments

Create work order upon phone book in

Ensure follow up with your customers

Provide estimates and quote repair work

May assist in warranty with manufacturers and warranty administration as directed by the Service Manager

Maintain a neat desk service counter area

Any other items, as directed by the Service Manager

REQUIREMENTS

Secondary education

Service advisor training and/or certificates

Customer service training and/or certificate

Service advisor and customer service experience.

Previous related experience

Must be able to work Saturdays

An outstanding personality

A positive attitude that impacts those around you

Excellent communication skills

Thrive in a fast paced environment

Problem solving and analytical skills

Organizational and priority-setting skills

Ability to multitask

Ability to perform under pressure and handle customer issues and concerns

Fraserway RV is part of Canada's largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer's vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be note as part of our recruitment process pre-employment background checks will be conducted.

We thank all candidates for applying; however, only those selected for an interview will be contacted.

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