Manager Operations - Nanaimo, Canada - Casino Nanaimo

Casino Nanaimo

Verified Company

Nanaimo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who we are

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada.

With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms.

Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

About this Role

Under the direction of the Senior Manager - Operations, this position is responsible for the overall management and profitability of gaming operations at the site level as well as assisting with the planning and directing of gaming operations.

Ensures adherence to all policies and procedures, motivates and leads by example and provides a learning environment while establishing a safe and welcoming work environment for all employees.

Develops performance objectives and delivers performance evaluations for direct reports. Implements all new gaming operations initiatives as directed. Actively participates in the recruitment and hiring process.

What you will Get to DO

Provides leadership, direction and mentoring to gaming operations as well as develops performance objectives and delivers performance evaluations for direct reports
Implements gaming operations strategic plans as directed
Develops and monitors gaming operations budgets, forecasts and promotions
Implements the corporate marketing strategies
Reviews revenue reports, labour cost reports, accounting summary and shift summary reports; makes recommendations on opportunities for efficiencies; takes action as required
Oversees scheduling, payroll and employee training
Verifies jackpots and gaming vouchers; oversees payments
Resolves disputes; reports irregularities, disputes and suspicious activities; reviews and prepares CSR Incident Reports
Monitors inventory and supplies; authorizes purchase orders
Actively participates in staff events and staff meetings
Liaises and communicates effectively with all appropriate operational departments
Develops and cultivates strong working relationships with all stakeholders: guests, regulatory bodies, ownership and employees
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed.

What you'll Need to be Successful

Post-Secondary education in finance, business, accounting or suitable combination of education and experience an asset
Responsible liquor service certification where required (e.g., Serving It Right or Smart Serve)
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Computer literacy in MS Office
Minimum 3 years of managerial experience with gaming related managerial experience being preferred.

What's in it for you?

We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
We provide you with the tools and technology needed to delight your guests and clients
You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
Freedom to Innovate: supports new and better ways to be successful
Be your

Authentic Self:
environment that values diversity as a source of strength

Compliance Requirements:

Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.
Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing and Certification Requirements:

For positions that require additional certification, the appropriate level of certification will be maintained.

The only thing we don't play games your career

The Great Canadian Entertainment committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.

We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to rac