Business Systems Analyst - Toronto, Canada - Canada Life Assurance Company

Canada Life Assurance Company

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Job Description:

We are looking for a
Business Systems Analyst as part of the Service Management Office (SMO) centre of excellence to help mature Service Management capabilities and achieve the organization's strategic priorities.

If you are passionate about supporting our business units by creating low friction and value driven processes and services, all while challenging the status quo, this is a great opportunity to grow and contribute to a world-class team

Role Description

The
Business Systems Analyst will support the successful delivery of enhancements or new functionality for our customers by gathering, documenting, and managing business requirements in an accurate and clear manner on behalf of the ServiceNow development team.

The BSA will ensure the proposed solution will provide the intended value by following the team's business analysis approach, will identify options for improving current processes and create new and innovative solutions that are fit-for-purpose.

What you will do:

The
Business Systems Analyst will participate in the business analysis approach and requirements lifecycle management including current state analysis, eliciting functional and non-functional requirements, gap analysis, requirements documentation and/or modelling, and testing support for assigned initiatives and operational support work.

The BSA will work within a team responsible for the overall execution and delivery of ServiceNow enhancements and new functionality.

The BSA will:

Collaborate with customers to understand the opportunity and elicit business requirements
Identify, document, trace, maintain, prioritize, assess, review and approve business requirements with customers (requirements lifecycle management)
Define current and future states, manage risks and change strategy
Create detailed specifications for development work, which will include work items such as use cases, user stories, wireframes, process models, source to target data mapping/transformations, and BI/Analytics as required
Create data validation scenarios/conditions associated with detailed specifications and document acceptance criteria
Collaborate with ServiceNow developers and QA test specialists to support successful delivery
Maintain uptodate detailed specifications and maintenance support documentation as required
Provide feedback and suggest improvements to the Senior BSA on the business analysis approach
Administer, manage and maintain the Process Maturity and Design Accelerator (PMDA) tool, Navvia, inclusive of user account administration, licensing, workspace management, survey projects, and instance verification
Act as primary point of contact between Canada Life and the Vendor for PMDA issues and updates
Participate in project activities as required (such as project planning, design reviews, test execution tracking, retrospectives, etc.)

What you will bring:

College diploma or University degree in Computer Science or IT Management, or equivalent experience
IIBA ECBA/CCBA certification is an asset
ITIL4 Foundation certification
Applied experience using ServiceNow
Strong knowledge/experience gathering requirements from business teams in an Agile Environment/Lab and developing requirements/specifications
Data Modeling skills to support detailed specifications development for data integrations and BI/Analytics
Solid understanding of online and data warehouse solutions
Willingness to travel between London and Toronto offices as necessary
Proven analytical and problemsolving abilities
Strong written, verbal, and interpersonal communication skills
Ability to effectively prioritize and execute tasks in a highpressure environment
Ability to work independently
Analytical problem solver. Looks beyond the obvious to seek out innovative solutions to problems. Helps to identify and communicate potential problems that others may not be aware of
Highly collaborative team member
Takes initiative; selfmotivated and interested. Follows through to end of job, even when unexpected challenges occur
Ability to work in an agile environment, focus on execution is a must
Keen attention to detail

_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg._
**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed.

You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving