Operations Manager - Richmond, Canada - DHL

DHL

Verified Company

Richmond, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What makesDHL great? Our People We know eachemployee's individualcontributions make us the #1 Express Delivery andLogistics Company in theworld.

DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is about personal commitment - toour business, toeach other and to our global communities. DHL isdedicated to beinga great place to work.

In addition to competitivecompensation packages,our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives.

Start YOUR career withDHL today
DHL Express currently has an opening for an Operations Manager in Richmond, BC.

How will you contribute to the success of DHL?

Establish superior customer service performance indicators and meet/exceed standards for ontime delivery, tracing, dispatch & claims, including: missed pickups; scanning compliance; and overall service quality
Foster a collaborative and vibrant work environment that promotes employee engagement, encouraging active participation and a sense of purpose in contributing to the collective success of the team.
Responsibility for the cost optimization of the facility.
Manage all local Human Resources issues in alignment with Human Resources team.
Monitor & improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and ontime data entry.
Assist in the development of the long & short range service centre objectives and plans for attainment.
Prepare service centre profit plan, and submit for approval and execution.
Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion.
Provide leadership, through appropriate decisionmaking, communication and motivation, to ensure service centre management and staff effectively perform their duties and provide qualified people for advancement.
Ensure staff compliance with established Company standards, policies and procedures,

i.e., work place conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB.

Keep informed on general business conditions and activities of current and potential competitors.
Process branch paperwork and prepare required reports & statistics.
Manage special projects as agreed with the Area Operations Manager and / or Vice President of Operations.
Implement continuous improvement initiatives

Do you have what it takes?

Excellent interpersonal skills.
Proven experience and success in leadership positions.
Understanding and acumen in Operations finance and cost management
Good communication skills written & verbal.
Demonstrated ability to successfully manage multiple tasks/priorities.
Implemented measurements & strategies to attain goals within time constraints.
Proven work experience in a union environment and negotiation skills.
Demonstrated analysis & problem solving skills.
Word processing & spreadsheet experience.
5 7 years management experience in a medium to large service company, preferably transportation an asset.
University degree (in appropriate discipline) an asset.
Demonstrated experience implementing quality/ process improvement initiatives an asset.

All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

**We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.