Analyste Support Applicatif – Systèmes de Trading - Montreal
17 hours ago
Job description
Join a high impact production support team at the heart of global financial markets.In this role, you will ensure the stability, performance, and availability of critical trading platforms used across Front, Middle, and Back Office teams.
You will apply your technical expertise—especially in Java based application debugging—to resolve complex issues, manage high priority incidents, and contribute to continuous system improvement.
This role is ideal for candidates who enjoy solving real time production challenges, collaborating closely with traders and business users, and developing deep knowledge of financial products and systems.
Production Reliability & Incident Management
Perform morning and end of day production checks to ensure system readiness ahead of global market openings.
Handle real time production incidents (L2/L3), performing in depth troubleshooting across Java applications, SQL databases, middleware, and infrastructure components.
Ensure timely incident escalation and communication to senior IT leaders and business stakeholders.
User Support & Collaboration
Support front line users—including Sales, Traders, Loan Operations, and Middle/Back Office teams—with functional and technical inquiries.
Manage and prioritize your ticket backlog using Unity, ensuring resolutions align with SLA severity levels.
Technical Troubleshooting & Analysis
Investigate application failures using tools such as Kibana, Elasticsearch, Autosys, and Unix/Windows Server logs.
Work with global teams (New York, Bangalore, Paris) on release management, incident follow ups, and system enhancements.
Reporting, Governance & Resilience
Provide concise reporting on production health, key incidents, and system KPIs to IT management and business stakeholders.
Maintain documentation for disaster recovery, ensuring DR activities are tested and validated twice yearly.
Operate within regulatory and audit constraints, ensuring compliance across supported environments.
Required Qualifications To Be Successful In This Role
Technical Skills
Strong troubleshooting skills in Java applications (ability to read logs, analyze stack traces, triage performance issues).
Proficiency in SQL for debugging and data validation.
Experience with:
Kibana / Elasticsearch
Autosys
Unix & Windows Server environments
LoanIQ and loan lifecycle processes (an asset)
Professional Skills
Excellent problem solving skills and the ability to stay calm under pressure.
Clear and confident communication with both technical and non technical stakeholders.
Ability to work in a fast paced environment where priorities shift rapidly.
Fluency in English, both written and spoken, to collaborate effectively with global teams.
Language Requirement
Fluent English (spoken and written) is required, as the role involves regular collaboration with colleagues and partners based in the United States.
The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications.
Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000–$115,000. This role is an existing vacancyTogether, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life.
Your work creates value.
You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last.You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.
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